ELIZABETH TURNER
Lillian,AL
Summary
Customer-focused professional with a background in researching and resolving customer issues. Excellent problem-solving skills and ability to handle multiple tasks simultaneously. Strong individual contributor who works effectively in a team environment. Recently relocated to Lillian, Alabama and looking for either Onsite, Hybrid or Remote Customer Service position where I can apply my skills to assist your customers.
Overview
38
38
years of professional experience
Work History
Member Service Representative - Consumer Loans
Navy Federal Credit Union
06.2025 - Current
- Answer calls regarding inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
- Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
- Perform transactions or related functions for savings, checking, consumer loans, and/or other accounts
- Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
- Handle a call volume of 80-100+ calls daily
Rental Customer Service Rep
Baxter/Hill-Rom
02.2010 - 05.2025
- Answered calls in Call Center environment assisting customers with booking orders for bed rentals, repairs, or general assistance.
- Assisted field techs with booking, completing, rebooking, and cancelling orders as needed.
- Maintained technical product knowledge to keep abreast of updates and changes by continued product training.
- Identified issues and flagged them for timely resolution. These issues may pertain to Call Center processes, service and sales functionality, or customer needs.
- Worked with other team members, sales and field service on specific issues with customers through resolution of those issues.
- Assisted sales team with updating their back up information, weekend coverage, and any changes when roles are changed..
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pricing and Inventory Control – Pierre Foods
Pierre Foods
08.2007 - 02.2010
- Inventory control and reconciliation for 18 warehouse locations
- Ordered items by checking inventory levels and target sales.
- Check processing and accounting updates
- Found pricing discrepancies and worked on resolving differences
- Maintained spreadsheets on all discrepancies and resolutions.
Administrative/Accounting Clerk
Cincinnati Bell Telephone
02.1988 - 05.2007
- Tracked and updated records for Plant Inventory and Motor Vehicle.
- Reconciliations for Outside Plant and Motor Vehicle on a monthly basis.
- Motor Vehicle Fuel Tax on a quarterly basis.
- Processed and keyed monthly journals in the FRAMS system.
- Billing and Collection - creating billing reports and tracking payments.
- Processed invoices and expense reports, verifying accuracy and compliance with company policies.
Skills
- Customer service
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Account management
- Account reconciliation
- Issue resolution
- Professional telephone demeanor
- Following scripts
- Call documentation
Timeline
Member Service Representative - Consumer Loans
Navy Federal Credit Union
06.2025 - Current
Rental Customer Service Rep
Baxter/Hill-Rom
02.2010 - 05.2025
Pricing and Inventory Control – Pierre Foods
Pierre Foods
08.2007 - 02.2010
Administrative/Accounting Clerk
Cincinnati Bell Telephone
02.1988 - 05.2007
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