ELIZABETH TURNER
Atmore
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist (Remote)
Lincoln Financial Group
11.2021 - 07.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely solutions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Bartender
Grey Goose Bar
08.2019 - 09.2022
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Engaged in small talk with over 50 patrons per day to build rapport and earn repeat business.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
The Publican
08.2019 - 06.2021
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Crafted unique cocktails and beverages to enhance guest experience.
- Trained new bartenders on drink preparation techniques and customer service standards.
Service Bartender
Gather Restaurant
09.2018 - 08.2019
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Greeted guests with friendliness and professionalism.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
Bar Manager
The Scrap Yard Bar
10.2017 - 10.2018
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Monitored cash intake to eliminate discrepancies.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Maintained tight financial controls with highly accurate daily registers.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
Bar Manager
The Tavern of Atmore
07.2010 - 10.2017
- Strategized long-term business needs by gathering guest relations feedback for process improvements.
- Managed customer service by training staff, overseeing operations and resolving issues quickly.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
Call Center Agent
Wind Creek Hospitality
04.2009 - 11.2011
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Established membership loyalty, exceeding flawless customer retail account management.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared, completed and processed customer account forms and database changes.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Delivered excellent customer service with positive and professional attitude.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Census Enumerator
United States Census Bureau
08.2010 - 11.2010
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
- Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
Education
Some College (No Degree) - General Studies
Jefferson Davis Community College
Brewton, ALCertified Nail Tech - Nail Technician
Pensacola Junior College
Pensacola, FL03.2002
GED - undefined
Jefferson Davis Community College
Brewton, AL04.1997
Skills
- Outstanding customer service
- Anticipating guest needs
- Health codes compliance
- Organizational ability
- Cash and credit transactions
- Service-oriented mindset
- Outgoing personality
- Courteous
- Team Building
- Excellent judgment
- Cash register operation
- Employee training
- Call center experience
- Good communication skills
- Excellent written and oral communication
- Complaint handling
- Telephone etiquette
- Data entry
- Computer proficiency
Timeline
Customer Service Specialist (Remote)
Lincoln Financial Group
11.2021 - 07.2025
Bartender
Grey Goose Bar
08.2019 - 09.2022
Bartender
The Publican
08.2019 - 06.2021
Service Bartender
Gather Restaurant
09.2018 - 08.2019
Bar Manager
The Scrap Yard Bar
10.2017 - 10.2018
Census Enumerator
United States Census Bureau
08.2010 - 11.2010
Bar Manager
The Tavern of Atmore
07.2010 - 10.2017
Call Center Agent
Wind Creek Hospitality
04.2009 - 11.2011
Certified Nail Tech - Nail Technician
Pensacola Junior College
GED - undefined
Jefferson Davis Community College
Some College (No Degree) - General Studies
Jefferson Davis Community College