ELIZABETH TWUM
Kumasi Ghana
Summary
Dynamic and customer-focused hospitality professional with over four years of progressive experience in hotel operations, guest relations, food and beverage service, kitchen assistance, and housekeeping. Proven ability to lead and coordinate service teams while supporting training initiatives and executing successful hospitality events. A strong foundation in catering and hospitality education complements hands-on expertise, ensuring a comprehensive understanding of industry standards and guest satisfaction. Actively pursuing opportunities within hotels or restaurants in the United States to leverage skills and contribute to exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Hospitality Support Assistant (National Service)
Business Resource Center / Sekyere South Municipal Assembly
10.2024 - Current
- Coordinated hospitality arrangements for municipal meetings and public programs.
- Assisted guests with inquiries and provided front-desk support services.
- Helped organize small catering setups for official events.
- Supported service quality by ensuring a clean and welcoming environment.
Hotel Intern / Receptionist, Waitress & Kitchen Support
JABISTEP Hotel
07.2023 - 12.2023
- Welcomed guests and assisted with reception duties.
- Served meals and beverages efficiently and professionally.
- Assisted cooks with food preparation and presentation.
- Performed housekeeping tasks to maintain clean rooms and public spaces.
Hospitality Intern (Food Service & Customer Care)
Hidden Hills Hotel
05.2022 - 08.2022
- Delivered table service during peak hours.
- Maintained clean dining areas and supported smooth service flow.
- Coordinated with kitchen staff to ensure timely food delivery.
Waitress, Kitchen Assistant & Housekeeping Staff
Better End Hotel, Agona – Ashanti
05.2021 - 08.2021
- Provided friendly and responsive table service to guests.
- Assisted kitchen staff in meal preparation and cleaning.
- Carried out room upkeep and general housekeeping responsibilities.
Education
BSc. - Catering and Hospitality Education
Akenten Appiah-Menkah University of Skills Training and Entrepreneurial Development
01.2024
WASSCE - Home Economics
Seventh-Day Adventist Senior High School
Patrensa01.2016
Skills
- Guest Relations & Customer Service
- Waitressing & Table Service
- Front Desk & Reception Operations
- Kitchen Assistance & Food Preparation
- Housekeeping & Room Care
- Pastry & Baking
- Hospitality Hygiene & Safety
- Event Support & Coordination
- Training & Team Support
- Cleaning Product Production
- Strong Teamwork & Communication
- Strong organization
Accomplishments
- Resolved product issue through consumer testing.
HOBBIES
Cooking, Baking, Crafts, Music, Reading, Games
LEADERSHIP EXPERIENCE
- NASPA Secretary (2025)
- National Service Personnel Association — Sekyere South Municipal
- Coordinated meetings, documented minutes, and managed official correspondence.
- Assisted in planning district programs and supporting personnel welfare.
- Student Representative – Catering & Hospitality Department (2023–2024)
- Represented hospitality students in departmental engagements.
- Helped coordinate practical sessions, kitchen operations, and group tasks.
- Supported lecturers during cooking demonstrations.
- Team Lead — Event Service Support (2021–2024)
- Led student service teams during university and community hospitality events.
- Oversaw table setup, serving order, and food presentation.
- Trained junior students in basic service etiquette and food handling.
- Assistant Kitchen Coordinator — Hospitality Practical (2022–2023)
- Organized utensils, ingredients, and workflow for practical cooking sessions.
- Ensured hygiene compliance and teamwork efficiency.
- Supported pastry, baking, and food production exercises.
CULINARY & VOCATIONAL EXPERIENCE
- Catering & Pastry Skills
- Prepared local and continental dishes in academic practicals.
- Assisted with pastries, cakes, and snacks.
- Supported catering demonstrations and food service setups.
- Soap & Cleaning Product Production
- Produced liquid soap, after-wash, and shower gel used in hotel cleaning operations.
Timeline
Hospitality Support Assistant (National Service)
Business Resource Center / Sekyere South Municipal Assembly
10.2024 - Current
Hotel Intern / Receptionist, Waitress & Kitchen Support
JABISTEP Hotel
07.2023 - 12.2023
Hospitality Intern (Food Service & Customer Care)
Hidden Hills Hotel
05.2022 - 08.2022
Waitress, Kitchen Assistant & Housekeeping Staff
Better End Hotel, Agona – Ashanti
05.2021 - 08.2021
WASSCE - Home Economics
Seventh-Day Adventist Senior High School
BSc. - Catering and Hospitality Education
Akenten Appiah-Menkah University of Skills Training and Entrepreneurial Development