Elizabeth Underwood
Denver,CO
Summary
Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Seeking opportunities to expand skills while facilitating company growth. Ready to bring this experience to a rewarding to new position!
Overview
3
3
years of professional experience
Work History
Intake Coordinator
Healthone Healthcare at Home
Greenwood Village, CO
08.2022 - Current
- Communicates with referral sources, hospital case managers and physicians in order to obtain the information needed to initiate patient home health services
- Builds and maintains a close professional referral source relationship through timely written and phone communication throughout patient admission process
- Simultaneously monitors four different referral platforms and prioritizes responding timely in order to obtain and maintain a high patient census
- Inputs patient information into HCHB platform and tracks referrals in system in order to prioritize timely initiation of care
- Reviews patient's insurance coverage to determine whether they are eligible for home health services (interprets Copay/Coinsurance/OON to patient and clinicians)
- Collaborates with multidisciplinary team members to ensure quality care is provided to all patients
- Creates and conducts daily meeting call in which referral status and patient scheduling is addressed clearly
- Communicates effectively with supervisors regarding current caseloads and resource availability
- Displays strong telephone etiquette, effectively handling difficult calls from both patients and referral sources
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Business and Customer Operations Manager
Old Navy
Broomfield, CO
09.2020 - 08.2022
- Completed store operational requirements by effectively scheduling and assigning employees based on weekly store volume
- Conducted detailed schedule changes often in order to meet changing business needs including stocking, marketing and sales hours for maximum efficiency
- Analyzed sales figures and interpreted trends to facilitate department planning in order to maximize profit
- Drove profitable sales growth through operational productivity and talent development of the store team
- Monitored employee attendance records, timekeeping, and payroll information
- Ensured store was appropriately staffed through careful selection, interview, training and deployment of sales associates
- Organized orientation sessions for new employees to ensure smooth onboarding experience
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Evaluated individual and team business performance and identified opportunities for improvement
Education
Bachelor of Arts - Ecology And Evolutionary Biology
University of Colorado At Boulder
Boulder, CO05-2018
Skills
- Data Entry and Workflow Optimization
- Ability to build positive relationships and resolve intricate issues
- Strong organizational skills with the ability to balance workload efficiently under pressure
- Excellent written and oral communication skills
Timeline
Intake Coordinator
Healthone Healthcare at Home
08.2022 - Current
Business and Customer Operations Manager
Old Navy
09.2020 - 08.2022
Bachelor of Arts - Ecology And Evolutionary Biology
University of Colorado At Boulder