Elizabeth Utecht
Red Bluff,CA
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in discharge planning and implementing best practices with case management. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocates for clients, and advance change for at risk youth.
Overview
11
11
years of professional experience
Work History
THP Social Worker
Children First Foster Family Agency
09.2023 - Current
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Updated client documentation for accurate, compliant and current records.
- Developed and maintained strong relationships with community resources for successful referrals.
- De-escalated stressful situations through individual safety planning.
- Assisted clients with navigating and accessing social services such as medical care, CalFresh, and adult education.
- Maintained accurate case documentation and submitted reports timely.
- Mentored interns and new staff members, providing direction on best practices in social work and contributing to their professional growth as social workers.
Shop Manager
American Ink Company
04.2019 - 08.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Interacted well with customers to build connections and nurture relationships.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Adult Education Instructor
Smart Business Resource Center
07.2017 - 08.2018
- Created curriculum and planned course content and methods of instruction.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Instructed students on core subjects of reading and writing.
Career Advisor
Smart Business Resource Center
04.2017 - 08.2018
- Managed caseload averaging 50 individuals
- Explains program requirements and participation rules and responsibilities
- Maintains client files and internal tracking systems with description and accuracy
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Area Account Manager
Staples Business Advantage
02.2015 - 09.2016
- Assisted team members in sales calls and offering support to help them achieve their individual sales goals.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided area, regional, and national training on best practices for achieving individual sales goals.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Interim General Manager
Staples
07.2013 - 02.2015
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering positive work environments and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor of Arts - Psychology
National University
Redding, CA01.2023
Skills
- Case management
- Compassionate
- Client advocacy
- Client documentation
- Motivational interviewing
- Risk assessment
- Safety planning
- Discharge planning
- Manage Operations
- Hiring and Onboarding
- Staff Management
- Conflict resolution
Timeline
THP Social Worker
Children First Foster Family Agency
09.2023 - Current
Shop Manager
American Ink Company
04.2019 - 08.2023
Adult Education Instructor
Smart Business Resource Center
07.2017 - 08.2018
Career Advisor
Smart Business Resource Center
04.2017 - 08.2018
Area Account Manager
Staples Business Advantage
02.2015 - 09.2016
Interim General Manager
Staples
07.2013 - 02.2015
Bachelor of Arts - Psychology
National University
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