Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Valcin

Dallas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Department Manager

H&M Hennes & Mauritz
05.2019 - Current
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching, recognition and development.
  • Running day-to-day operations to create an optimal customer experience

Guest Service Team Lead

Target
10.2015 - 05.2019
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Supporting the front-end team by providing a schedule to establish breaks and tasks throughout the shift.

Certified Nursing Technician

Baylor Scott & White Hospital
07.2016 - 03.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Bachelor of Science - Exercise Science

University of Mary Hardin-Baylor
Belton, TX
05.2014

Skills

  • Staff Management
  • Customer Service
  • Logistics Planning
  • Employee Scheduling
  • Problem-Solving
  • Conflict De-Escalation
  • Operations
  • Retail Management
  • Verbal and Written Communication
  • Staff Development

Timeline

Department Manager

H&M Hennes & Mauritz
05.2019 - Current

Certified Nursing Technician

Baylor Scott & White Hospital
07.2016 - 03.2018

Guest Service Team Lead

Target
10.2015 - 05.2019

Bachelor of Science - Exercise Science

University of Mary Hardin-Baylor

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Elizabeth Valcin