Elizabeth Valdez
MD Anderson
Houston,TX
2
Languages
10
years of professional experience
Compassionate Healthcare Support Specialist with a solid background in patient care and customer service. Skilled in patient transport, comfort assurance, and confidentiality maintenance. Demonstrates effective teamwork and adaptability, driving positive outcomes in fast-paced settings while proficiently handling medical equipment and adhering to protocols.
Work History
Patient Transporter
1 Year 2 Months- Transport patients safely to and from appointments, diagnostic areas, procedures, and other designated locations throughout the hospital while providing comfort and minimizing anxiety.
- Assisted medical staff in patient transfers, maintaining adherence to safety protocols and procedures.
- Communicated effectively with patients and families to provide updates and address concerns during transport.
- Collaborated with multidisciplinary teams to coordinate timely patient movement throughout the facility.
- Monitored equipment functionality, reporting issues promptly to ensure patient safety.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with the discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Streamlined inventory management for transport equipment, ensuring availability and maintenance.
Customer Service Rep / Receptionist
6 Years- Manage comprehensive customer service operations, coordinating deliveries and resolving issues while maintaining strong relationships with clients through proactive communication.
- Prepared meeting agendas and materials for daily management meetings
- Process all willcall, hotshot and redelivery request for the day
- Ensure paperwork is complete and filed on a daily basis
- Processed customer credit claims to ensure accurate account adjustments
- Assisted in monitoring and tracking truck movements for timely deliveries
- Communicates any delays or issues that may impact the delivery to the customer
- Inputted data into multiple Excel documents for accurate record keeping
- Welcomed visitors, verifying sign-in and directing them to appropriate personnel
- Monitor all incoming and outgoing FedEx shipments
- Streamline communication channels between departments, customers, and delivery teams to enhance operational efficiency and customer satisfaction.
- Monitor delivery fleet movements and stock levels, implementing effective solutions for supply chain challenges and maintaining timely customer notifications.
- Coordinate cross-functional support through multiple communication channels, ensuring swift resolution of customer inquiries and maintaining service excellence.
- Developed training materials that improved onboarding efficiency for new representatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier/ Customer Service Representative
1 Year 11 Months- Orchestrated store operations including cash handling, merchandising, and visual displays while ensuring compliance with company standards
- Led multi-customer support initiatives while coordinating with team members to resolve complex inquiries and maintain customer satisfaction
- Placed special merchandise orders for customers
- Resolved customer problems by investigating issues, answering questions and building rapport
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Processed all sales transactions accurately and in a timely fashion
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Educated customers on product and service offerings
Sales Associate Cashier
11 Months- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Demonstrated that customers come first by serving them with a sense of urgency
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Processed all sales transactions accurately and in a timely fashion
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Fostered positive shopping experiences by coordinating with team members to address merchandise needs and maintain showroom presentation standards
- Resolved customer inquiries and concerns through attentive listening and proactive problem-solving, ensuring high satisfaction levels in both in-person and phone interactions
- Developed comprehensive product knowledge to deliver informed recommendations and enhance customer education on merchandise features and benefits
Education
Bachelor of Science - Nursing
High school Diploma
Skills
Patient safety
Patient confidentiality
Patient interaction
Customer service
Data entry
Excel
Multitasking
JDE
Leadership
Multi tasking
Teamwork
Team
Problem solving
Leader
Communications
Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Transporter
MD Anderson
06.2025 - CurrentRead More
Customer Service Rep / Receptionist
McLane Food Service
05.2019 - 05.2025Read More
Cashier/ Customer Service Representative
Floor & Decor
04.2017 - 03.2019Read More
Sales Associate Cashier
JCPenney
05.2016 - 04.2017Read More
Eisenhower High School
High school Diploma
Read More
University of Houston
Bachelor of Science from Nursing
Read More