Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ELIZABETH VALLANO

Cincinnati,OH

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

SENIOR ADMINISTRATIVE ASSISTANT

  • Planned for all meeting logistics for 2008 Global Mechanical Summit
  • Responsible for Forecast Database system for all global regions
  • Prepared presentation materials utilizing word processing and graphics software
  • Prepared and reconciled expense reports for International and Domestic travel Managed travel arrangements, visa/passports for directors/managers/ group travel
  • Managed logistics for Global conference calls and meetings
  • Reconciled invoices and maintained purchase orders for product launches.

EXECUTIVE ASSISTANT TO CEO

BETTER BUSINESS BUREAU
01.2022 - Current
  • My responsibilities cross over multiple departments such as Administrative Assistant to the CEO, Human Resources with onboarding/offboarding employees, Marketing and working with multiple mailing campaigns
  • Other areas include IT regarding desk side assistance working on server issues and coordination with our external IT consultants
  • Correlate with accounting on billing and/or invoice issues relating to the office or IT
  • Lastly, I also maintain the Office Manager role regarding ordering supplies, maintenance issues etc
  • I am currently working to obtain a professional certificate for Google IT Level 1.

EXECUTIVE ASSISTANT TO CEO

CINCINNATI DEVELOPMENT FUND
03.2016 - 09.2021
  • As the Assistant Assistant/Office Manager, I worked closely with the CEO, Leadership Team, and other staff members
  • Tasks from any of those areas vary depending on what projects were being focused on at the time
  • I worked very closely with the Construction Manager to ensure documents were notarized, scanned, and delivered to the appropriate developer(s) and/or property owners
  • I was also in charge of the day-to-day operations of the office including but not limited to managing a variety of vendors from office supplies to sound machines and permanent décor for the office
  • I mastered the art of supporting C-Suite Executives correlating meetings, travel arrangements, calendar management, and report generation.

ASSISTANT GENERAL MANAGER

HOMEWOOD SUITES
08.2013 - 03.2016
  • My duties included a mix of administrative, operational, and sales tasks
  • My responsibilities were to oversee daily operations for all departments, such as the Housekeeping, Front desk, and Maintenance departments, while also improving the hotel's public image, revenue, and growth, hiring and training new staff, and handling guest relations to ensure a high-quality experience that can lead to improved customer relations
  • I also provided administrative support to the General Manager and carry out their policies.

GUEST SERVICES OPERATION MANAGER

LEXINGTON RELOCATION SERVICES
02.2012 - 08.2013
  • Manage daily operation of Housekeeping and Guest Service Department where my responsibilities entailed developing the first Standard Operating Procedures Guide, implement employee training, manage new corporate apartment leases, maintaining employee schedules and rotations, tracking and ordering inventory.

FRONT OFFICE SUPERVISOR

HILTON LEXINGTON DOWNTOWN
01.2010 - 08.2013
  • Managed all Front Office operations and maintained excellent customer service for all guests.

REGIONAL COORDINATOR

ETHICON ENDO-SURGERY, A JOHNSON & JOHNSON CO.
03.2006 - 03.2010
  • Managed and directed Co-Regional meetings for sales force of 300 Managed and directed National Training Meeting for over 900 employees including Vice President, Leadership Team, and CEO
  • Maintained & tracked record documentation to ensure Healthcare Compliance.

Education

High School Diploma -

Deer Park High School
Cincinnati, OH
05.1994

Technical Diploma - Travel, Leisure & Hospitality

Scarlet Oaks Career Development
Cincinnati, OH
05.1994

Skills

  • Business Administration
  • Calendar Management
  • Client Relations
  • Conflict Management
  • Customer Service
  • Human Resources
  • Invoicing
  • Leadership
  • Office Management
  • Purchasing & Invoicing
  • Scheduling
  • Staff Supervision
  • Training
  • Advanced MS Office Suite Knowledge
  • Back Office Operations
  • Employee Training
  • Meeting Minutes
  • PC Proficiency
  • Travel Administration
  • Program File Distribution
  • Records Management Systems
  • Sales Plan Implementation
  • Data Entry Documentation
  • CRM Software
  • Meeting Support
  • Detailed Meeting Minutes
  • Multitasking and Time Management
  • Administrative Procedures
  • Microsoft SharePoint
  • Travel Coordination
  • Standards Administration
  • Administrative Management
  • Training and Development
  • Administrative and Clerical Support
  • Staff Motivation
  • Event Calendar Management
  • Executive Support
  • Remote Conferencing
  • Presentation Development
  • Organize Files
  • Hotel Accommodations
  • Dictation and Transcription
  • Critical Thinking
  • Document and File Management

Accomplishments

  • Increased office productivity by implementing numerous process improvements.
  • Developed and implemented Standard Operating Procedures book, which resulted in increased company efficiency and productivity.
  • Travel Planning - Booked heavy domestic and international travel for department of 60.
  • Earned Embassy Suites Manager of the Quarter in 2002 for highest ADR in the entire city of Cincinnati.
  • Earned Johnson & Johnson's Encore Award in 2006 for outstanding performance.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Timeline

EXECUTIVE ASSISTANT TO CEO

BETTER BUSINESS BUREAU
01.2022 - Current

EXECUTIVE ASSISTANT TO CEO

CINCINNATI DEVELOPMENT FUND
03.2016 - 09.2021

ASSISTANT GENERAL MANAGER

HOMEWOOD SUITES
08.2013 - 03.2016

GUEST SERVICES OPERATION MANAGER

LEXINGTON RELOCATION SERVICES
02.2012 - 08.2013

FRONT OFFICE SUPERVISOR

HILTON LEXINGTON DOWNTOWN
01.2010 - 08.2013

REGIONAL COORDINATOR

ETHICON ENDO-SURGERY, A JOHNSON & JOHNSON CO.
03.2006 - 03.2010

SENIOR ADMINISTRATIVE ASSISTANT

High School Diploma -

Deer Park High School

Technical Diploma - Travel, Leisure & Hospitality

Scarlet Oaks Career Development

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ELIZABETH VALLANO