ELIZABETH VALLES
San Antonio,TX
Summary
Motivated and dynamic professional with a proven track record in customer service excellence and team management. Excels in cultivating positive relationships with clients and team members to achieve organizational objectives. Skilled in leading teams, streamlining workflows, and maintaining accurate documentation to enhance operational efficiency. Demonstrates exceptional problem-solving, multitasking, and communication skills in fast-paced environments. Adept at fostering collaborative work cultures, mentoring staff, and resolving customer concerns to deliver superior service and drive business success. Ready to bring leadership, organizational expertise, and a passion for outstanding customer experiences to any challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ADAPTIVE AID SPECIALIST
DSSW
San Antonio, Texas
09.2023 - Current
- Coordinated team efforts to ensure optimal care and support for clients, fostering a collaborative work environment
- Leveraged strong communication skills to build relationships with clients
- Lead team efforts to deliver high-quality adaptive aid services, maintaining compliance with organizational standards
- Foster collaborative relationships with clients and staff to ensure efficient communication and problem resolution
- Analyze operational procedures to identify areas of improvement, enhancing service delivery and team performance
SHIPPING AND RECEIVING COORDINATOR
Floor and Decor
San Antonio
01.2021 - 07.2023
- Oversaw daily shipping and receiving operations, ensuring inventory accuracy and adherence to deadlines
- Managed a team of warehouse staff, conducting onboarding, training, and evaluated staff to build a skilled and reliable team
- Collaborated with vendors and internal departments to resolve shipment issues and streamline supply chain operations
- Developed and implemented operational improvements, reducing inventory errors and enhancing efficiency
- Conducted periodic inventory audits and cycle counts, ensuring compliance with company policies and minimizing discrepancies
- Conducted cross-functional meetings to ensure alignment of warehouse operations with sales and administrative goals
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Promise Medical
San Antonio
07.2016 - 12.2020
- Communicated with vendors regarding back order availability, future inventory and special orders
- Developed a strong relationship with marketing and administrative teams and supported sales on a daily basis to help drive sales goals and monthly quotas
- Developed reputation as an efficient service provider with high levels of accuracy while ensuring compliance with company policies and procedures
- Led customer service efforts, ensuring the team consistently delivered accurate information and resolved issues effectively
- Coordinated with Medicare, Medicaid, and private insurance providers, maintaining a strong network for resolving billing disputes and improving service outcomes
- Trained team members on HIPAA regulations and internal processes to maintain compliance and ensure data accuracy
- Developed customer service protocols that improved complaint resolution time and enhanced overall satisfaction
DIONIX OPERATOR
Bosque Systems
Kennedy
01.2014 - 01.2016
- Supervised field operations, ensuring compliance with safety regulations and environmental standards
- Trained and managed a team of operators, driving improvements in equipment utilization and productivity
- Led cross-departmental efforts to optimize equipment deployment, meeting client specifications and timelines
- Established operational protocols and conducted regular audits, ensuring adherence to quality and safety standards
- Delivered operational insights to senior management, influencing key decision-making for long-term project planning
Education
ASSOCIATE OF APPLIED SCIENCE - CISCO INFORMATION TECHNOLOGY
Hallmark University
01.2019
HIGH SCHOOL DIPLOMA -
Robert E. Lee High School
05.2008
Skills
- Team building
- Mentorship
- Communication
- Collaboration
- Staff training
- Task delegation
- Customer service
- Customer order fulfillment
- Complaint resolution
- Service delivery
- Inventory control
- Process optimization
- Problem solving
- Multitasking
- Organizational skills
- Cash management
- Strategic sales
- Operational oversight
- Efficiency
- Accuracy
Certification
Linux certification
References
References available upon request
Timeline
ADAPTIVE AID SPECIALIST
DSSW
09.2023 - Current
SHIPPING AND RECEIVING COORDINATOR
Floor and Decor
01.2021 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
Promise Medical
07.2016 - 12.2020
DIONIX OPERATOR
Bosque Systems
01.2014 - 01.2016
Linux certification
ASSOCIATE OF APPLIED SCIENCE - CISCO INFORMATION TECHNOLOGY
Hallmark University
HIGH SCHOOL DIPLOMA -
Robert E. Lee High School
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