ELIZABETH VALVO
Fredonia,NY
Summary
Aspiring Human Resources Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
McDonalds
08.2015 - 07.2021
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Completed after shift review reports to remind supervisors of completed work.
Receptionist Administrator
Chautauqua Nursing & Rehab
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Regence Diploma -
Fredonia High School
Fredonia, NY06.2016
Skills
- Internal Communications
- Self Starter
- Office Management
- Data Management
- Process Optimization
- Project Planning
- Multi-Line Phone Systems
- Mail Management
- Critical Thinking
- Customer Relations
- Calendar Management
- Microsoft and Google Suites
Timeline
Receptionist Administrator
Chautauqua Nursing & Rehab
07.2021 - Current
Shift Lead Manager
McDonalds
08.2015 - 07.2021
Regence Diploma -
Fredonia High School
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