Elizabeth Vanek
Newark
Summary
Results-oriented Operations Leader with over 10 years of management experience in team leadership, process improvement, and large-scale service coordination. Expertise in solving complex challenges, mentoring teams, and enhancing customer service. Proven ability to streamline workflows, enhance interdepartmental communication, and drive projects from inception to completion.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Service Operations Team Lead
National Roofing Partners
Coppell, TX (Hybrid)
10.2022 - Current
- Lead daily operations, ensuring efficient workflow and adherence to company standards for over 30+ clients.
- Partner with clients, vendors, technicians, and internal departments to ensure timely communication and successful project execution.
- Monitor workloads, prioritize competing deadlines, and continuously improve operational efficiency.
- Train and mentor team members while improving processes and developing standard operating procedures.
- Review scopes of work, proposals, scheduling, documentation, and service updates for accuracy.
- Resolve escalated customer concerns and identify solutions that balance quality, timelines, and client expectations.
- Train new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Create comprehensive training materials designed specifically to enable seamless onboarding of new team members and maintain consistency in operational standards.
- Enhance client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Manage complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Execute multiple high-priority projects simultaneously through efficient multitasking abilities.
Community Manager
Anthology Management
Dallas, TX
01.2020 - 08.2022
- Managed Class A and Class C apartment communities of up to 444 units.
- Oversaw property operations, budgets, resident relations, occupancy, vendor management, maintenance coordination, compliance, and staff leadership.
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Analyzed resident feedback to identify improvement areas in community programs and services.
- Trained new staff on best practices for resident interaction and engagement techniques.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
Community Manager
Anterra Management
Euless, TX
11.2015 - 01.2020
- Promoted into management within six months.
- Led operations for communities of up to 267 units, supervising teams, managing budgets, implementing marketing strategies, and enhancing resident retention.
- Developed community engagement initiatives to enhance resident satisfaction and foster relationships.
- Implemented feedback mechanisms to gather resident insights and inform service improvements.
- Evaluated property conditions and recommended improvements.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in a timely manner.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Trained new staff on best practices for resident interaction and engagement techniques.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Leasing Specialist
The Lynd Company
Fort Worth, TX
10.2014 - 11.2015
- Oversaw leasing activities, resident files, housing communications, renewals, move-ins, work orders, and resident events for a Tax Credit community of over 150 units.
- Facilitated lease negotiations, ensuring compliance with company policies and local regulations.
- Managed tenant communication, addressing concerns promptly to enhance satisfaction and retention.
- Developed marketing strategies to attract prospective residents, increasing unit visibility and interest.
Manual Picker
AmerisourceBergen
Roanoke, TX
06.2013 - 12.2013
- Ensured production standards, inventory accuracy, and warehouse safety, consistently meeting shipping deadlines to support operational efficiency.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Medical Assistant Certificate - Family Medicine
Kaplan College
Fort Worth, TXHigh School Diploma -
Saginaw High School
Saginaw, TXSkills
- Operations Management
- Project Coordination
- Vendor Management
- Process Improvement
- Reporting Standards
- Scheduling
- Client Relations
- Team Development
- Resource Allocation
- BlueMoon
- RentCafe
- Multiple CRM Systems
Certification
Osha 10
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Service Operations Team Lead
National Roofing Partners
10.2022 - Current
Community Manager
Anthology Management
01.2020 - 08.2022
Community Manager
Anterra Management
11.2015 - 01.2020
Leasing Specialist
The Lynd Company
10.2014 - 11.2015
Manual Picker
AmerisourceBergen
06.2013 - 12.2013
Medical Assistant Certificate - Family Medicine
Kaplan College
High School Diploma -
Saginaw High School