Elizabeth Vanfleet
Saratoga Springs,UT
Summary
Excelled in high-stress situations, enhancing customer loyalty and team collaboration. Recognized for surpassing performance metrics and fostering a positive work environment, demonstrating exceptional time management and teamwork skills.
Overview
18
18
years of professional experience
Work History
Crew Member
In-N-Out Burger
12.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Assistant Manager
Costa Vida
06.2013 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Discover Card Financial Services
08.2009 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Harland Clarke
09.2008 - 05.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
CNA
IHC
11.2007 - 09.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Legacy House of Taylorsville
06.2006 - 11.2007
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Associates Degree - General Education With Emphasis in Health Sciences
Salt Lake Community College
Salt Lake City, UT05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
In-N-Out Burger
12.2023 - Current
Assistant Manager
Costa Vida
06.2013 - 09.2014
Customer Service Representative
Discover Card Financial Services
08.2009 - 01.2012
Customer Service Representative
Harland Clarke
09.2008 - 05.2009
CNA
IHC
11.2007 - 09.2008
CNA
Legacy House of Taylorsville
06.2006 - 11.2007
Associates Degree - General Education With Emphasis in Health Sciences
Salt Lake Community College
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