Elizabeth Varela
San Diego,CA
Summary
Highly-motivated Dental Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
19
19
years of professional experience
Work History
Dental Office Administrator
Smiles of San Marcos
01.2024 - 10.2024
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to office protocols.
- Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
Dental Office Manager
Dr. Diane W. Sherman
01.2020 - 01.2024
- Oversaw daily operations ensuring smooth and efficient workflow
- Managed and supervised staff including hiring, training, and performance evaluations
- Handled payroll and inventory management
- Developed comprehensive treatment plans and provided exceptional customer service focused on patient-centered care
- Maintained financial reports, managed accounts receivables, and dental billing (PPO negotiations)
- Ensured compliance with all regulatory requirements and maintained confidentiality of patient information
- Coordinated with dental suppliers and vendors to maintain adequate inventory levels
- Facilitated regular staff meetings to discuss practice updates, policies, and improvement strategies
- Resolved patient complaints and issues, enhancing patient satisfaction and retention
- Conducted performance reviews and provided constructive feedback to staff, fostering professional development
Dental Operational Manager
Dental Express Clairemont
01.2015 - 01.2020
- Directed day-to-day operations to ensure a smooth workflow and optimal patient care
- Supervised office staff, including hiring, training, and performance evaluations
- Developed and implemented office policies and procedures to enhance efficiency and productivity
- Maintained office supplies inventory and placed orders as needed, ensuring resource availability
- Coordinated and scheduled appointments, meetings, and events to optimize office functionality
- Handled incoming and outgoing correspondence, including mail, email, and phone calls
- Prepared and distributed reports, memos, and other documents as required
- Ensured compliance with HIPAA regulations and maintained patient confidentiality
- Collaborated with other departments to ensure effective communication and coordination
- Conducted regular staff meetings to discuss performance, updates, and improvement strategies
- Monitored patient feedback and implemented changes to improve service quality
- Developed and managed the office budget, ensuring cost-effective operations
- Implemented staff training programs to enhance skills and knowledge
- Assisted in marketing and community outreach efforts to promote the practice
Dental Operational Manager
Broadway Dental
01.2006 - 01.2015
- Oversaw entire office operations and staff scheduling to ensure smooth functioning
- Managed patient intake, treatment plans, and insurance benefits verification
- Presented treatment plans and cost estimates to patients, improving treatment acceptance rates
- Managed billing, accounts receivable, and payroll, ensuring financial accuracy and efficiency
- Implemented office policies to streamline administrative tasks and improve patient care
- Maintained accurate patient records and ensured timely updates
- Coordinated with dental suppliers to maintain adequate inventory levels
- Organized patient recall systems to improve patient retention
- Addressed patient concerns and resolved issues promptly to maintain satisfaction
- Facilitated continuing education opportunities for staff to stay current with industry standards
Education
BSN -
Marsha Fuerst School of Nursing
San Diego, CA01.2024
Nursing Assistant Certificate -
San Diego Medical College
San Diego, CA01.2018
Dental Assistant Certificate -
Concord Career College
San Diego01.2006
Skills
- Leadership & Team Management
- Office Operations Management
- Financial Management
- HIPAA Compliance
- Communication & Interpersonal Skills
- Policy Development & Implementation
- Patient Care
- Reporting
- Treatment Planning
- Schedule Management
- Insurance Billing
- Employee Training
Education And Achievements
- Marsha Fuerst School of Nursing, RN BSN, 01/01/24
- San Diego Medical College, Nursing Assistant Certificate, 01/01/18
- Concord Career College, Dental Assistant Certificate, 01/01/06
- BLS certificate, American Heart Association
- CPI training, Crisis Prevention Institution
Languages
Spanish
Full Professional
Timeline
Dental Office Administrator
Smiles of San Marcos
01.2024 - 10.2024
Dental Office Manager
Dr. Diane W. Sherman
01.2020 - 01.2024
Dental Operational Manager
Dental Express Clairemont
01.2015 - 01.2020
Dental Operational Manager
Broadway Dental
01.2006 - 01.2015
BSN -
Marsha Fuerst School of Nursing
Nursing Assistant Certificate -
San Diego Medical College
Dental Assistant Certificate -
Concord Career College
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