Elizabeth Varela
Tucson,AZ
Summary
Bilingual Housekeeping Supervisor fluent in English and Spanish adept at delivering exceptional guest services. Able to work efficiently despite time constraints. Focused on maximizing customer satisfaction and providing an industry-leading experience to guests. Maintain guest and staff safety while working with cleaning chemicals. Meticulous Executive Housekeeper using 30 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
33
33
years of professional experience
Work History
Executive Housekeeper
Hampton Inn/Home2 Suites
06.2021
- Assisted in monitoring and developing team member performance, including providing supervision, conducting training, and writing evaluations
- Managed daily systems use and management, cost controls, and profitability
- Oversaw and conducted room inspections
- Managed daily housekeeping operations, including maintaining cleanliness, service, and product quality standards
- Conducted inventories of linens, supplies, and equipment
- Maintained supply room inventory
- Kept housekeeping supervisor updated on preventive housekeeping maintenance and restocking needs for supplies, linen, laundry, and accessories
- Performed special and routine cleaning and maintenance
- Inventoried rooms to identify supply needs and advised the management of damages or theft by former occupants
- Selected the best tools and methods for all cleaning jobs, including deep cleaning, dusting, wood floor polishing, steam cleaning, vacuuming, mopping, carpet cleaning, window treatment, furniture cleaning, and upholstery cleaning
- Worked with 10 or more member housekeeping team, with personal and team accountability for cleaning 80+ rooms daily, including conference facilities and public access areas
- Earned the best scores on customer surveys by thoroughly cleaning premises
- Contributed to the increase in quality and efficiency goals and customer satisfaction ratings
- In charge of the schedules and hiring.
Housekeeping Manager
Hyatt Place Hotel
05.2013 - Current
- Promoted to housekeeping crew leader and supervised 13-18 member housekeeping crew
- Responded appropriately to customer's special cleaning requests
- Prioritized rooms and spaces requiring immediate attention
- Organized effective work schedules to help the team cover all cleaning needs
- Maintained the cleaning supplies necessary to meet expected work demands
- Conducted in-service training and orientation for new employees
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Readied rooms promptly by maintaining list of prospective checkouts
- Noted conditions requiring maintenance attention such as damaged furniture or equipment in disrepair
- Kept records of work assignments, documented personnel actions, and issued periodic reports.
Housekeeper Manager
Home2 Suites By Hilton
11.2022 - 01.2024
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
- Implemented quality assurance measures that monitored the performance and effectiveness of the housekeeping team, leading to consistently high levels of service.
- Ensured compliance with safety regulations by conducting regular audits and implementing corrective actions as needed.
- Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
- Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
- Managed inventory control, ensuring adequate supplies were available while minimizing costs through efficient purchasing practices.
Collections Specialist
City Group
04.2011 - 04.2013
- Prepared and mailed letters to collect on outstanding customer balances
- Set up payment plans to help customers bring accounts current
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Posted payments and adjusted balances to reflect new values
- Established repayment schedules that worked with the customer's financial situation
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances, and loans current.
Housekeeping Supervisor
Hyatt Place Hotel
11.2005 - 03.2011
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Attended staff meetings and communicated company policies and priorities to staff
- Conducted in-service training and orientation for new employees
- Cleaned and maintained cleaning equipment in good operable condition
- Earned the best scores on customer surveys by thoroughly cleaning premises
- Responded appropriately to customer's special cleaning requests
- Filled in as housekeeper during staff shortages to keep operations ahead of demand.
Housekeeping Manager
Residence Inn Hotel
11.2002 - 10.2005
- Responded appropriately to customer's special cleaning requests
- Inspected completed work to assess the quality of each team member's performance
- Attended staff meetings and communicated company policies and priorities to staff
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Maintained the cleaning supplies necessary to meet expected work demands
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Prioritized rooms and spaces requiring immediate attention
- Enforced work policies with the team and relayed updated procedures to help the team be more efficient and successful
- Identified opportunities to improve services and increase the efficiency of operations
- Organized effective work schedules to help the team cover all cleaning needs.
Housekeeping Supervisor
Embassy Suites Hotel
03.1996 - 11.2002
- Readied rooms promptly by maintaining list of prospective checkouts
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Noted conditions requiring maintenance attention such as damaged furniture or equipment in disrepair
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Readied rooms promptly by maintaining list of prospective checkouts
- Prioritized rooms and spaces requiring immediate attention
- Conducted in-service training and orientation for new employees
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Attended staff meetings and communicated company policies and priorities to staff
- Promoted to housekeeping crew leader and supervised 10-12 member housekeeping crew
- Contributed to the increase in quality and efficiency goals and customer satisfaction ratings.
Housekeeping Inspector/Supervisor
Hampton Inn Hotel
01.1992 - 03.1996
- Responded to special guest requests in a timely, friendly, and efficient manner
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Prioritized rooms and spaces requiring immediate attention
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Maintained inventory of supplies, linen, etc
- Updated room statuses to Front Desk in a timely and efficient manner
- Attended staff meetings and communicated company policies and priorities to staff
- Conducted in-service training and orientation for new employees
- Advised front desk about rooms ready for occupation.
Education
Ignacio Tato
Hermosillo, MXBusiness Administration -
University of Sonora
Hermosillo, MEnglish and basic computer's -
Pima College
Tucson, AZEnglish and basic computer
Tucson, ARIZONASkills
- Bilingual
- Quality Focused
- Team Oriented
- Multitask O
- Professional Imagen
- Creative thinking
- Coordination
- Housekeeping knowledge
- Task Delegation
- Inventory Control
- Staff Scheduling
- Health and Safety Regulations
- Staff Training and Development
- Organized leadership
- Equipment Disinfection
Languages
Spanish
Full Professional
Timeline
Housekeeper Manager
Home2 Suites By Hilton
11.2022 - 01.2024
Executive Housekeeper
Hampton Inn/Home2 Suites
06.2021
Housekeeping Manager
Hyatt Place Hotel
05.2013 - Current
Collections Specialist
City Group
04.2011 - 04.2013
Housekeeping Supervisor
Hyatt Place Hotel
11.2005 - 03.2011
Housekeeping Manager
Residence Inn Hotel
11.2002 - 10.2005
Housekeeping Supervisor
Embassy Suites Hotel
03.1996 - 11.2002
Housekeeping Inspector/Supervisor
Hampton Inn Hotel
01.1992 - 03.1996
Ignacio Tato
Business Administration -
University of Sonora
English and basic computer's -
Pima College
English and basic computer
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