Elizabeth Vargas
Customer Care Specialist
Morgan Hill,CA
Summary
Detailed-Orientated Patient Coordinator serving diverse community members who are uninsured and underinsured meeting the needs of patients through active communication. 15+ years of experience in navigating patients in the healthcare system, community health organizations, and community services in a managed care setting which includes Medi-Cal and State Sponsored programs with cultural sensitivity.
Overview
19
19
years of professional experience
Work History
Home Care Provider
IHSS In Home Support Services
06.2013 - Current
- Collaborate with primary care physicians and specialist to assist clients requiring specialty care services within the Managed Care delivery system
- Coordinate and Schedule medical appointments
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Applied administrative knowledge and courtesy to explain procedures and services to clients
- Use critical thinking to break down problems, evaluate solutions and make decisions to resolve problems
International Community Mission Director
Embracing Hope
02.2005 - 12.2021
- Pre-qualified individuals for health services by collecting and verifying applicants' personal, financial and employment histories
- Trained community members how to navigate health care system
- Managed time efficiently in order to complete all tasks within deadlines
- Initiated and completed back ground checks on all staff and potential volunteers
- Increased brand awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders
- Trained, mentored, and supervised leaders and volunteer staff to carry out program goals.
Community Mission Director
American Cancer Society
03.2004 - 05.2013
- Responsible for administration of eleven cancer patient programs and services
- Maintain patient data and records with confidentiality while affirming excellent patient care
- Developed strong communication and organizational skills through coursework
- Supervised and trained all patient services volunteers
- Managed time efficiently in order to complete all tasks within deadlines from start to finish while paying attention to detail
- Developed, maintained courteous and effective working partnerships with community organizations and health care facilities
Education
Associate of Arts - Theology
NPCD Bible College
San Jose, CA08.2018
Skills
- Meet deadlines timely and efficiently
- Interpersonal skills
- Case Management
- Outreach Strategies and Activities
- Eligibility Determinations
- Knowledge of HIPPA Regulations
- Bilingual in Spanish and English
- Ability to work independently and as team member
- Knowledge of MS Software
- Patient Health Assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Take care of your body, it’s the only place you have to live.”
Jim Rohn
Timeline
Home Care Provider
IHSS In Home Support Services
06.2013 - Current
International Community Mission Director
Embracing Hope
02.2005 - 12.2021
Community Mission Director
American Cancer Society
03.2004 - 05.2013
Associate of Arts - Theology
NPCD Bible College
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