Elizabeth Vargas
Chicago,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Carr Workplaces
Chicago
06.2024 - 08.2024
- Same as the role below (January 2024 – February 2024).
- Learned the onboarding process for new clients and organized documents in corresponding files.
Front Desk Receptionist
Sompo International
Chicago
04.2024 - 05.2024
- Welcome visitors and staff with a warm and friendly demeanor
- Manage incoming and outgoing mail and packages
- Answer and direct incoming calls promptly and professionally
- Replenish office and printer supplies as needed
- Maintain break rooms stocked with essential snacks and utensils daily
- Completed other minimal tasks assigned by the manager
- Placed grocery orders based on personal judgment of needed inventory
Front Desk Receptionist
Carr Workplaces
Chicago
01.2024 - 02.2024
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
- Prioritized workload independently to reliably meet deadlines
- Cultivated warm and welcoming atmosphere consistent with brand values
- Stocked break rooms and copy rooms with essentials and inventory
- Adhered to established closing procedures to promote security of staff, data, inventory, and facility
- Wrote correspondence and routed internal memos and email responses to appropriate locations
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Answered telephone calls to provide information, take messages and set up office visits
- Kept an eye out for out-of-stock supplies both for the front Desk as well as the Café
- Fulfilled opening and closing duties such as refilling coffee beans, changed out the coffee machine filter, stocking copy paper, replenished snack bar, etc
- Worked with Essensys Phone System, Microsoft, Operate, Cloudgate building management website, Excel, Stamps, and FedEx
- Calculated carrier rates, preparing outgoing mail for transport
- Followed a mailing system to scan and sort incoming mail for easy distribution to offices and staff
Customer Service
APPNA
Westmont
06.2023 - 08.2023
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Addressed customer concerns and complaints and resolved issues promptly
- Updated member accounts with current personal and purchasing information
- Wrote and responded to customer emails to keep accounts up to date
- Traveled to the annual convention in Texas and worked alongside a few coworkers selling tickets in a timely manner while simultaneously handling cash or card payments to obtain the highest amount of sales possible
Shopper
Amazon/Wholefoods
Chicago
08.2020 - 05.2023
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
- Managed deliveries quickly to meet customers' desired delivery times and company's logistics
- Partnered with personnel in different departments of the store to consistently meet customers' needs
- Checked the orders app regularly to spot and handle corrections and additions
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales
Waitress
Los Dos Victors
Chicago
03.2021 - 08.2021
- Greeted guests and took food orders
- Made meal suggestions to aid in the decision-making process
- Followed all safe food handling and sanitation guidelines to ensure cleanliness
- Handled cleaning duties, sanitizing workstations and cleaning tables in the dining and kitchen areas
- Managed proper set-up of dining area and amenities
- Restocked service areas, including beverage stations and condiment carts
- Estimated ingredients and supplies needed to keep optimal inventory levels
- Resolved customer issues with tactful communication and creative solutions
Bilingual Administrative Assistant
Acero Schools
Chicago
04.2024
- Answered phone calls
- Administered early dismissals by requesting ID verification from parents
- Assisted staff with tasks like making copies or printing needed papers
- Input tardies, early dismissals, and absences into the schools' database
- Translated information, questions, or concerns from English to Spanish, or vice versa, between staff, parents, and students.
- Filed absence notes and excused absences on the school portal
- Communicated between staff and parents in a timely manner to efficiently dismiss or notify students of their brief needed presence at the front desk
- Directed messages left to corresponding staff via email
Education
High School Diploma -
Back of the Yards High School
Chicago08.2020
Skills
- Administrative skills
- Email correspondence
- Multitasking and organization
- Team collaboration
- Phone etiquette
- Customer assistance and interaction
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Carr Workplaces
06.2024 - 08.2024
Front Desk Receptionist
Sompo International
04.2024 - 05.2024
Bilingual Administrative Assistant
Acero Schools
04.2024
Front Desk Receptionist
Carr Workplaces
01.2024 - 02.2024
Customer Service
APPNA
06.2023 - 08.2023
Waitress
Los Dos Victors
03.2021 - 08.2021
Shopper
Amazon/Wholefoods
08.2020 - 05.2023
High School Diploma -
Back of the Yards High School
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