Organized Professional Informative Bilingual - English and Spanish
Overview
10
10
years of professional experience
Work History
MILIEU
COPPER HILLS YOUTH CENTER
04.2024 - 07.2025
Monitor safety of youth, reporting
DAY PROGRAM MANAGER
CHRYSALIS
01.2023 - 04.2024
Supervised a team of 15 to ensure efficient transportation of 45-50 individuals with disabilities.
Managed scheduling and verified work hours.
CUSTOMER SERVICE REP
OPTUM
08.2021 - 12.2022
Assisted customers in health care needs, financial healthcare expenses and pharmacy
MULTIPLE POSITIONS
BULL FROG SPAS
07.2020 - 10.2021
Program the robots for building spas, assisted in trained 15 people in every department, supervised 15-20 employees in acetone department
CUSTOMER SERVICE REPRESENTATIVE TIER 2 | SEASONAL
GENERAL DYNAMICS
01.2016 - 01.2020
Customer Service for the Affordable Care Act Enrollment in insurance and coverage
Resolved issues
Assisted with 1095A Forms
Notified customers when forms were needed in a timely manner
Policy subject matter expert
CUSTOMER SERVICE REPRESENTATIVE TIER 2 | SEASONAL
MAXIMUS
01.2016 - 01.2020
Customer Service for the Affordable Care Act Enrollment in insurance and coverage
Resolved issues
Assisted with 1095A Forms
Notified customers when forms were needed in a timely manner
Policy subject matter expert
CUSTOMER SERVICE REPRESENTATIVE TIER 2 SEASONAL
EXTEND HEALTH
01.2016 - 01.2020
Worked with customers who had Medicare benefits through prestigious companies, such as Kellog's, Harley Davidson, IBM, OPERS
Education
Associates of Science - Pre-teacher Certification
Salt Lake Community College
Skills
Fluent in English
Fluent in Spanish
Meticulous
Dependable
Schedule-oriented
Adaptable
Customer Service Expert
Professional Highlights
Monitor, COPPER HILLS YOUTH CENTER | MILIEU, 04/01/24, 07/01/25, Monitor safety of youth, reporting
Phlebotomy Certification, Oquirrh Mountain Phlebotomy School LLC, 04/01/20, State License pending
Day Program Manager, CHRYSALIS, 01/01/23, 04/01/24, Supervised a team of 15 to ensure efficient transportation of 45-50 individuals with disabilities., Managed scheduling and verified work hours.
Customer Service Rep, OPTUM, 08/01/21, 12/01/22, Assisted customers in health care needs, financial healthcare expenses and pharmacy
Multiple Positions, BULL FROG SPAS, 07/01/20, 10/01/21, Program the robots for building spas., Assisted in training 15 people in every department., Supervised 15-20 employees in acetone department.
Customer Service Representative Tier 2 | Seasonal, GENERAL DYNAMICS, 2016, 2020, Customer Service for the Affordable Care Act Enrollment in insurance and coverage., Resolved issues., Assisted with 1095A Forms., Notified customers when forms were needed in a timely manner., Policy subject matter expert.
Customer Service Representative Tier 2 | Seasonal, MAXIMUS, 2016, 2020, Customer Service for the Affordable Care Act Enrollment in insurance and coverage., Resolved issues., Assisted with 1095A Forms., Notified customers when forms were needed in a timely manner., Policy subject matter expert.
Customer Service Representative Tier 2 Seasonal, EXTEND HEALTH, 2016, 2020, Worked with customers who had Medicare benefits through prestigious companies, such as Kellog's, Harley Davidson, IBM, OPERS.