ELIZABETH VASQUEZ
Elgin,Tx
Summary
Dedicated healthcare administrator professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Program Administrator
HCA Healthcare;
08.2022 - Current
- HCA Healthcare; Agent for: St. David’s South Austin Medical Center, General Surgery Residency
- Coordinate and organize resident recruitment process including communicating program offerings to prospective applicants, screening applications, recommending candidates for interview, arranging interviews, participating in the selection of candidates for rank list, and following up with candidates.
- Perform administrative functions including scheduling rotations, attending meetings, composing and distributing meeting minutes, and scheduling lectures/classes, evaluations, and meetings for residents and faculty.
- Maintain personnel records, curriculum documentation, accreditation documentation, conference presentations, procedure documentation, and all required rotation documentation.
- Coordinate special events, educational functions, and recruitment events. Schedule and organize resident education sessions.
- Assist with developing program goals and infrastructure to align with defined program requirements.
- Orchestrate smooth and efficient program development by collaborating cross-functionally across departments.
- Manage program by assisting with creating program plans, management tools, and reporting capabilities.
- Organized and managed program development from conception through successful execution.
- Create and recommend program budget and monitor and adjust plan as resource requirements change
- Coordinate travel arrangements for residents and faculty
- Process all account payables and reimbursements for department.
- Other duties as assigned by Program Director
Senior Program Coordinator
Ascension Health Ministry Service; Agent For: Seton Physicians Managed Service Organization UT Austin Dell Medical School Emergency Medicine Residency Program
03.2018 - 08.2022
- Coordinate and organize resident recruitment process including communicating program offerings to prospective applicants, screening applications, recommending candidates for interview, arranging interviews, participating in the selection of candidates for rank list, and following up with candidates
- Perform administrative functions including scheduling rotations, attending meetings, composing and distributing meeting minutes, and scheduling lectures/classes, evaluations, and meetings for residents and faculty
- Maintain personnel records, curriculum documentation, accreditation documentation, conference presentations, procedure documentation, and all required rotation documentation
- Coordinate special events, educational functions, and recruitment events
- Schedule and organize resident education sessions
- Assist with developing program goals and infrastructure to align with defined program requirements
- Orchestrate smooth and efficient program development by collaborating cross-functionally across departments
- Manage program by assisting with creating program plans, management tools, and reporting capabilities
- Organized and managed program development from conception through successful execution
- Create and recommend program budget and monitor and adjust plan as resource requirements change
- Coordinate travel arrangements for residents and faculty
- Process all account payables and reimbursements for department
- Other duties as assigned by Program Director.
Program Coordinator/Scheduler
Ascension Health Ministry Service; Agent For: Seton Physicians Managed Service Organization UT Austin Dell Medical School Emergency Medicine Residency Program
12.2014 - 03.2018
- Assemble/Create an Inpatient Service Call schedule & Holiday coverage schedule
- Assemble/Create Resident and Faculty clinic and site visiting schedules
- Create and manage annual resident didactic calendar
- Reserved conference and meeting rooms across campus for program activities and managed room list
- Managed Faculty and Resident CME and PTO tracking and usage
- Process reimbursements for all faculty/residents while monitoring and managing budget usage
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Gathered and organized printed materials required for program participation
- Other duties assigned by Program Coordinator Sr/ Program Director.
Department Assistant
Seton Physicians Managed Service Organization UT Southwestern Austin- Family Medicine Residency Program Blackstock Family Health Center
01.2014 - 12.2014
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files
- Obeyed sensitive and confidential report and presentation guidelines to comply with accreditation regulations
- Typed and distributed correspondence to internal and external partners to maintain good communications flow
- Set up conference rooms, technology, and materials to facilitate meetings
- Conducted research to assist with routine tasks and special projects
- Maintained well-stocked and organized office supply room to aid in inventory management
- Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
- Other duties assigned by Office Manager/Program Coord/ Program Director for Family Medicine Residency
Customer Service Rep Sr.
Seton Physicians Managed Service Organization 'Specially for Children
11.2012 - 01.2014
- Check patients in and out
- Verify patient demographics and insurance
- Collect copayments, deductibles, and out of pocket expenses
- Schedule appointments
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Trained new personnel regarding company operations, policies, and services
- Greeted patients and listened closely to problems described to determine solutions
- Learned and maintained in-depth understanding of clinical office information to offer knowledgeable and educated responses to diverse patient questions
- Reconcile daily individual financial batch.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Rep
Seton Physicians Managed Service Organization University of Texas Physicians Clinic
01.2009 - 11.2012
- Same description as above.
Medical Records Clerk
UTMB Galveston University of Texas Physicians Clinic
09.2008 - 01.2009
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
- Processed medical records requests from outside providers according to facility, state, and federal law
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ12.2026
Austin Community College
Austin, TX01.2011
Skills
- Organizational Leadership
- Compliance Management
- Program Leadership
- Process improvements
- Strategic planning
- Multitasking Abilities
Committees/Memberships
Wellness Committee March 2024-present
Member, St. David's South Austin Medical Center, Graduate Medical Education , Austin Tx
Association of Residency Administrators in Surgery Group October 2022-present
Member, Association of Program Directors in Surgery Group
Professional Development
Training Administrators for Graduate Medical Education, TAGME February 2022
5 year Certification
General Surgery Specialty Connect Lead February 2024-present
HCA Healthcare Graduate Medical Education, Nashville, TN
Oral Presentation "What does Ashley do? What residents should know" June 2024
Central West Texas/San Antonio Division Retreat, Austin Tx
Timeline
Program Administrator
HCA Healthcare;
08.2022 - Current
Senior Program Coordinator
Ascension Health Ministry Service; Agent For: Seton Physicians Managed Service Organization UT Austin Dell Medical School Emergency Medicine Residency Program
03.2018 - 08.2022
Program Coordinator/Scheduler
Ascension Health Ministry Service; Agent For: Seton Physicians Managed Service Organization UT Austin Dell Medical School Emergency Medicine Residency Program
12.2014 - 03.2018
Department Assistant
Seton Physicians Managed Service Organization UT Southwestern Austin- Family Medicine Residency Program Blackstock Family Health Center
01.2014 - 12.2014
Customer Service Rep Sr.
Seton Physicians Managed Service Organization 'Specially for Children
11.2012 - 01.2014
Customer Service Rep
Seton Physicians Managed Service Organization University of Texas Physicians Clinic
01.2009 - 11.2012
Medical Records Clerk
UTMB Galveston University of Texas Physicians Clinic
09.2008 - 01.2009
Bachelor of Science - Health Administration
University of Phoenix
Austin Community College
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