Liz Vasquez
Visalia,United States
Summary
Experienced Barista with 3 years of experience leading teams to work together and enhance customer satisfaction. Proficient in team leadership, conflict resolution, and staff training, fostering a positive and productive work environment. Able to take initiative and act as a role model to others, while enjoying working as a team. Committed to continuous improvement and operational efficiency through effective communication and adaptability. Experienced with responsibilities such as cash handling, and store safety. Willing to work all day parts in order to learn be flexible in the position.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
03.2022 - Current
- Addresses challenges to maintain smooth operations.
- Can keep cool and calm in a fast-paced, energetic work environment
- Communicates effectively with customers and team, fostering a positive environment
- Able to prepare diverse coffee beverages while maintaining quality standards, and manage customer orders efficiently
- Led team to achieve sales targets, optimized workflow, ensured quality service by upselling products
- Trained employees in job duties, safety protocols, policies and procedures, and company culture
- Held team members accountable by effectively coaching to improve performance
- Addressed customer needs effectively, improving satisfaction
- Fostered a collaborative team environment, boosting morale
- Supported staff development, enhancing team skills
Shift Supervisor
Jamba Juice
01.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Shift Supervisor
Jack in the Box
09.2019 - 01.2021
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Pacifica High School
Oxnard, CA06.2016
Skills
- Team Leadership
- Conflict Resolution
- Staff Training
- Time Management
- Problem Solving
- Multitasking
- Adaptability
Accomplishments
Partner of the Quarter
Languages
Spanish
Professional Working
Timeline
Barista
Starbucks
03.2022 - Current
Shift Supervisor
Jamba Juice
01.2021 - 06.2022
Shift Supervisor
Jack in the Box
09.2019 - 01.2021
High School Diploma -
Pacifica High School
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