Elizabeth Velasco
Lake Elsinore,CA
Summary
Dedicated professional with strong customer service skills. Experienced in managing client relationships and ensuring a welcoming environment. Committed to enhancing customer satisfaction through effective communication and efficient service.
Overview
9
9
years of professional experience
Work History
House Cleaner
Self-employeed
Lake Elsinore, California
01.2024 - 12.2024
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
Freight Broker
Load My Freight
Linthicum Heights, Maryland
06.2023 - 10.2023
- Managed relationships with clients to foster communication and enhance service satisfaction.
- Negotiated rates with carriers to optimize shipping costs and maintain competitiveness.
- Assisted in documentation processes to ensure compliance with industry regulations.
- Sourced new leads through industry contacts, cold calling, and other methods of outreach.
Sales Associate
Carters Inc
Lake Elsinore, California
11.2021 - 09.2022
- Assisted customers in locating desired items and provided personalized recommendations.
- Maintained organized product displays to enhance shopping experience and increase sales.
- Collaborated with team members to execute promotional events effectively.
- Trained new staff on sales techniques and customer engagement strategies.
- Processed sales transactions efficiently to minimize customer wait times.
- Developed in-depth product knowledge to answer customer inquiries accurately.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Participated in team meetings to discuss sales goals and strategies.
- Executed visual merchandising strategies to attract customers and drive sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Receptionist Administrator
Pacific Hydrotech
Perris, California
08.2018 - 09.2019
- Coordinated office supplies procurement to ensure availability for daily operations.
- Performed data entry and management tasks, maintaining accurate records for team access.
- Served as communication liaison between departments, facilitating effective information exchange.
- Managed front desk operations, creating a welcoming environment for visitors and clients.
- Processed incoming and outgoing mail, ensuring timely distribution and communication.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
Sales Associate
Express Clothing
Corona, California
03.2017 - 03.2018
- Assisted customers in locating desired items and provided personalized recommendations.
- Maintained organized product displays to enhance shopping experience and increase sales.
- Conducted inventory checks to ensure stock accuracy and availability.
- Collaborated with team members to execute promotional events effectively.
- Trained new staff on sales techniques and customer engagement strategies.
- Processed sales transactions efficiently to minimize customer wait times.
- Developed in-depth product knowledge to answer customer inquiries accurately.
- Facilitated smooth communication between departments to enhance overall operations.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Participated in team meetings to discuss sales goals and strategies.
- Executed visual merchandising strategies to attract customers and drive sales.
- Engaged customers through friendly interactions to build rapport and trust.
- Monitored sales trends and reported findings to management for strategic decisions.
- Assured compliance with company policies during all customer transactions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
El Pollo Loco
Lake Elsinore, California
03.2016 - 11.2016
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained cleanliness and organization of the cashier area.
- Greeted guests in a friendly and welcoming manner.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Informed customers of daily specials and menu changes.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
Education
High School Diploma -
Lakeside High School
32593 Riverside Dr Lake Elsinore Ca 9253006-2016
Skills
- Customer service
- Sales transactions
- Product recommendations
- Visual merchandising
- Team collaboration
- Customer relationship management
- Office organization
- Money handling
- Excellent communication skills
Languages
English
Full Professional
Spanish
Professional
Timeline
House Cleaner
Self-employeed
01.2024 - 12.2024
Freight Broker
Load My Freight
06.2023 - 10.2023
Sales Associate
Carters Inc
11.2021 - 09.2022
Receptionist Administrator
Pacific Hydrotech
08.2018 - 09.2019
Sales Associate
Express Clothing
03.2017 - 03.2018
Cashier
El Pollo Loco
03.2016 - 11.2016
High School Diploma -
Lakeside High School