Hi, I’m
Elizabeth Velazques
Orlando,Florida
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Personable Member Service Representative offering more than 7 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting and maintaining loyalty to the company .Focused on surpassing expectations and driving team success. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic costumer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skills .
Motivated to learn, grow and excel in the Industry.
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Overview
15
years of professional experience
Work History
Westgate ResortsOrlando, FL
Time Share Sales
03.2019 - 06.2019
Job overview
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Generated 5 quality referral or sales leads every week.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
AmazonOrlando, FL
Customer Service Representative
09.2018 - 01.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Elizabeth VelazquezThe Bronx, NY
Day Care
09.2007 - 06.2018
Job overview
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Implemented curriculum to enhance classes with learning-focused activities.
- Applied play-based strategies to provide diverse approaches to learning.
East Tremont Medical CenterThe Bronx, NY
Front Desk Receptionist
02.2005 - 08.2007
Job overview
- Greeted customers at the front desk and engaged in pleasant conversations while managing the check-in process.
- Collected room deposits, fees, and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve customer's issues.
- Transcribed phone messages and relayed to appropriate personnel.
- Promoted local entertainment and sporting events and offered details to assist customers.
- non-faults insurance and procedures.
McDonald's RestaurantNew York, NY
Cashier
11.2004 - 12.2005
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Bronx Community College of The City University of New YorkThe Bronx, NY
Criminal Justice from Criminal Justice
University Overview
- Continuing education in Criminal Justice.
Skills
- Customer Account Management
- Customer Data Confidentiality
- Responding to Difficult Customers
- Data Entry and Maintenance
Languages
Spanish
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Time Share Sales
Westgate Resorts
03.2019 - 06.2019
Customer Service Representative
Amazon
09.2018 - 01.2019
Day Care
Elizabeth Velazquez
09.2007 - 06.2018
Front Desk Receptionist
East Tremont Medical Center
02.2005 - 08.2007
Cashier
McDonald's Restaurant
11.2004 - 12.2005
Bronx Community College of The City University of New York
Criminal Justice from Criminal Justice
Similar Profiles
Stanley ParkerStanley Parker
ServiceNow System Administrator Jv at Westgate ResortsServiceNow System Administrator Jv at Westgate Resorts
Bryan SuponcicBryan Suponcic
Security Officer at Westgate ResortsSecurity Officer at Westgate Resorts
MARC CHERIZOLMARC CHERIZOL
System Administrator at Westgate ResortsSystem Administrator at Westgate Resorts
VALERIA ARISMENDIVALERIA ARISMENDI
Resort Services assistant manager at Westgate ResortsResort Services assistant manager at Westgate Resorts
Carlina CarrerasCarlina Carreras
Home Health Aide at American NursesHome Health Aide at American Nurses