Elizabeth Vernon
Hoover
Summary
Results-oriented Operations Manager specializing in operational planning, staff scheduling, and employee training. Dedicated to elevating guest satisfaction and team performance through impactful coaching and strategic operational initiatives.
Overview
7
7
years of professional experience
Work History
Operations Manager
Hoilday Inn
Hoover
09.2025 - Current
- Managed daily operations to ensure exceptional guest experiences and satisfaction.
- Managed customer relationships to drive satisfaction and retention efforts.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Managed team performance by providing coaching and feedback regularly.
- Developed and implemented operational procedures to enhance efficiency.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Courtyard by Marriott
Hoover
08.2022 - 09.2025
- Managed daily hotel operations and ensured high-quality guest experiences.
- Coordinated with vendors to maintain inventory and manage supplies effectively.
- Oversaw staff training, scheduling, and performance evaluations for all departments.
- Developed marketing strategies to promote hotel services and increase bookings.
- Implemented guest feedback systems to improve service quality and satisfaction.
- Led budgeting and financial planning efforts for hotel operations and amenities.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Assigned duties and monitored performance of all employees in the hotel.
- Monitored customer feedback surveys and took appropriate action based on results.
- Oversaw recruiting, interviews and new employee hiring.
Assistant Manager
Hoilday Inn Express
Pelham
01.2019 - 05.2022
- Assisted in daily operations and supported team members with tasks.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and supervised front desk staff, enhancing team performance and customer service.
Education
Bachelor of Science - Hospitality Management
Florida State University
Tallahassee, FL05-2014
Skills
- Operational planning
- Customer relationship management
- Training and coaching
- Cold calling
- Staff scheduling
- Performance evaluation
Timeline
Operations Manager
Hoilday Inn
09.2025 - Current
Assistant Manager
Courtyard by Marriott
08.2022 - 09.2025
Assistant Manager
Hoilday Inn Express
01.2019 - 05.2022
Bachelor of Science - Hospitality Management
Florida State University