Elizabeth Villa
San Antonio,TX
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
I am committed to accurate and detailed research.
I am recognized for consistently exceeding goals and expectations.
Overview
11
11
years of professional experience
Work History
Claims Specialist
SWBC
San Antonio, TX
06.2021 - Current
- Implemented improvements in manual and electronic billing procedures.
- Conducted full claim investigations and reported updates and legal actions.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Reported policy changes and company conditions affecting customer satisfaction.
- Followed up with customers on unresolved issues.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed average of 50 customer inquiries and complaints each week.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Social Media Engagement Specialist
SPS DGTL
San Antonio, TX
09.2019 - 02.2021
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Interacted with public relations department to identify positive or negative customer feedback regarding media content.
- Respond to Customers inquiries in an efficient manner.
- Increased customer engagement through social media.
- Created social media content with consistent content and tone.
- Assessed content and tone consistency to optimize social media accounts.
Content Moderator
TaskUs
San Antonio, TX
06.2018 - 08.2019
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
- Rated content that was posted to social media sites.
Tech Support Agent
Volt
San Antonio, TX
07.2016 - 06.2018
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Submitted service tickets for equipment maintenance requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Activated accounts for clients interested in new services.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Barista
Starbucks
San Antonio, TX
05.2010 - 12.2015
- Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Mobile marketing
- Email Marketing
- Social media platforms
- Self-direction
- Online marketing
- Professionalism
- Customer Service
References
Alexandria Guerrero
Content Moderator
TaskUs Inc. -San Antonio TX, 78226
(210) 834-3783
Estela Guajardo
Content Moderator
TaskUs Inc. -San Antonio TX, 78226
(210) 834-8205
Ana Julia Cisneros
Social Media Engagement Manager
SPS DGTL- San Antonio TX, 78226
1 (956) 517-0283
Timeline
Claims Specialist
SWBC
06.2021 - Current
Social Media Engagement Specialist
SPS DGTL
09.2019 - 02.2021
Content Moderator
TaskUs
06.2018 - 08.2019
Tech Support Agent
Volt
07.2016 - 06.2018
Barista
Starbucks
05.2010 - 12.2015
High School Diploma -
Penn Foster Career School