Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Elizabeth Villalobos

Rancho Cucamonga,CA

Summary

Dedicated Customer Care Representative with strong communication and problem-solving skills, emphasizing timely and effective solutions for customer inquiries. Proven ability to handle high-volume interactions while maintaining accuracy and attention to detail. Demonstrates consistent work ethic and methodical approach to tasks, ensuring organized and error-free results. Seeking to leverage these abilities and knowledge in role of Team Performance Coach.

Overview

4
4
years of professional experience

Work History

Customer Experience Associate II

Crash Champions
Rancho Cucamonga, CA
11.2021 - Current
  • Demonstrated strong communication skills to interact with customers and other team member via phone, email and online chat.
  • Provided excellent customer experience.
  • Maintained up-to-date knowledge with daily process.
  • Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
  • Ensured adherence to quality standards in all interactions with customers.
  • Researched and analyzed data to address operational challenges and customer service issues.
  • Generated reports summarizing key performance metrics for management review.
  • Supported team members to drive growth and development.

Skills

Inbound and outbound customer service

Adaptability and flexibility

Brand representation

Punctuality and reliability

Call center experience

Active listening

Documentation and reporting

Empathy and patience

Team collaboration

Accomplishments

  • I have been apart of many successful initiatives such as focus groups, training as well as assisting with tracking of coaching which helped with the "proof of concept" and evolved to CXC Coaching and Feedback form.
  • CXC conversion Clinic results overall from February to March has increased by 1.3% for participating team members.
  • Previously excelling in my role as CEA 1 and ranking as Senior on the 6 Month Dashboard for many consecutive months.
  • My efforts into personal development which resulted in success and growth lead me to my new role as CEA II
  • I am frequently selected for team member support and training recently, assisting multiple team members as they return from a prolong leave leading numerous peer to peer sessions.
  • I am often selected for specialty projects and assisting with reports.

Timeline

Customer Experience Associate II

Crash Champions
11.2021 - Current

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Elizabeth Villalobos