Elizabeth Villalvazo

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• Lead Customer Service Associate, Adventist Health, Lodi Memorial Hospital, Lodi, CA, 01/01/16, Present, Registered patients in a fast-paced and high-volume Orthopedic Clinic, Verified patient insurance eligibility daily and entered appropriate changes to patient accounts, Entered proper copay amounts into patient encounters daily., Managed the front office cash box and prepared the daily deposit., Translated for Spanish-speaking patients as needed., Handled incoming calls and followed up on patient messages., Main contact between clinics and billing department for insurance issues., Conducted daily patient chart audits and submitted for authorizations as needed., Surgery Scheduler
• Customer Service Representative Specialist, Communication Service for the Deaf, Stockton, CA, 01/01/11, 12/31/16, Handled high volume of customer needs for a contact center, Professionally communicated via inbound calls, outbound calls, emails, and web chats., Developed patience and compassion when dealing with those with hearing, vision, mobility, cognitive, and speech challenges., Completed assessments of disabled patients to select proper equipment to meet their needs., Educated the public on our program through communication devices., Handled returns, exchanges, and resolved disputes., Properly used multiple, complex computer programs to meet the needs of various customers, agencies, and businesses., Directly responsible for conducting follow-up calls regarding pending matters.
• Caregiver, In Home Support Services, Stockton, CA, 01/01/08, 12/31/11, Responsible for scheduling and meeting appointments for clients., Assisted with personal hygiene and grooming, feeding, ambulation, and health care related tasks, Developed in-home extra curriculum activities, Responsible for daily meal preparations., Assisted with developing schedule in concurrent with family members to maintain household order.

• Quick learner and extremely organized with a strong attention to detail
• Bilingual - Fluent in English and Spanish
• Ability to work independently and as a member of a team
• Trustworthy and ethical, with a strong focus on HIPAA compliance
• Microsoft Office: Word, Excel, PowerPoint, and word processing software, Call Center Expertise (strong multi-line phone capabilities), Power Chart and RCI Medical Software