Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Villanueva

Austin

Summary

I have 13 years experience in customer service leadership roles .I have never remained in my entry level position and make it my mission within any company to become as knowledgeable as possible of its policies,products and procedures .I seek growth and success and strive to give more than what is asked of me .I am known for my positive attitude / self composure and ability to collaborate with all personality types . My astute ,competent, and patient nature also helps me navigate customer interactions with ease . I enjoy being kind to people and positive and fruitful interactions come very naturally to me .I excel in service and floor management as much as I do in my curation and administrative responsibilities.

Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

10
10
years of professional experience
2020
2020
years of post-secondary education

Work History

General Operations Manager/Bar Manager

Chapulin Cantina
Austin
02.2024 - Current
  • Payroll
  • Cocktail curation
  • Scheduling
  • Marketing
  • Event coordination
  • Floor management
  • Bar manager
  • Inventory
  • Training
  • Graphic Design
  • Event planning

Lead bartender

Taco Flats
Austin
08.2021 - 02.2024
  • Cocktail curation
  • Training newly hired employees
  • Delegation of tasks
  • Drawer Closer /Key holder

Assistant General Bar Manager

Native Hostel
Austin
01.2018 - 08.2022
  • Cocktail curation
  • Training new hires
  • Event Planning
  • Delegation of tasks including during service and the creation of side work lists and closing/opening duties.
  • Drawer closure
  • General ordering /Inventory
  • Following sales trends to deduce what is desired by the majority in order to create future drink menus and products

Lead Bartender

Royal Jelly
03.2016 - 12.2018
  • Cocktail curation
  • Ordering and inventory
  • General building maintenance
  • Drawer closure
  • Keyholder
  • Following sales trends to deduce what is desired by the majority in order to create future drink menus and products
  • Cross popinated between all store locations and concepts within the company

Education

GED
Austin, TX

Skills

  • Executive team leadership
  • Recipe & menu development
  • Negotiating highly beneficial brand deals
  • Event coordination
  • Inventory management
  • Payroll administration
  • Marketing strategy
  • Customer relationship management
  • Scheduling optimization
  • Supply chain management
  • Employee training
  • Problem solving
  • Project management
  • Effective communication
  • Contract administration
  • Health and safety compliance

Timeline

General Operations Manager/Bar Manager

Chapulin Cantina
02.2024 - Current

Lead bartender

Taco Flats
08.2021 - 02.2024

Assistant General Bar Manager

Native Hostel
01.2018 - 08.2022

Lead Bartender

Royal Jelly
03.2016 - 12.2018

GED
Elizabeth Villanueva