Elizabeth Villarreal

• Processed payments accurately and efficiently in a timely manner. With PAYMATE in a remote setting.
• Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
• Handled credit card processing activities such as refunds, disputes, and chargebacks in accordance with applicable regulations.
• Explaining patients statements and medical care, correcting incorrect coding and billing.
• Billing for Sharp Hospital, Sharp SRS Clinics, Prayers queue and specialty queue.

EPIC Experience

• EPIC Training: Completed comprehensive EPIC training, developing proficiency in various healthcare administrative and financial modules. -
• Payment Processing
• Processed patient payments through EPIC, ensuring accuracy and timely posting to patient accounts.
• Discrepancy Management

Filed and resolved discrepancies on patient accounts within EPIC, maintaining compliance with organizational and regulatory standards.

• Refund Processing

Facilitated refunds through EPIC, ensuring adherence to policies and accurate return of funds to patients and insurance providers.

• Insurance Updates

Updated insurance information and corrected errors in EPIC, ensuring correct billing and reducing claim rejections

• Collected copays and co-insurances
• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Entered and updated sensitive patient information during check-ins and room changes.
• Trained new team members on company procedures, customer service and issue resolution.
• Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
• Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.

• Filed insurance claims forms in accordance with applicable regulations. Verified patient insurance and submitted patient referrals for specialty services.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Administered injections, medications and treatments as directed by the physician.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Registered new patients into practice management software program accurately entering demographic information.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
• Assisted in the development and implementation of case management plans to ensure clients' needs were met.
• Developed relationships with other social service providers to coordinate client care.