Elizabeth Viloria
Fountain Hills,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Bashas' Markets
Scottsdale, AZ
09.2024 - Current
- Assisted senior management in decision making by providing insights into customer requirements.
- Managed merchandise assortments, ensuring a balanced and appealing mix of products that meet customer demands.
- Trained new employees on proper procedures for stocking shelves overnight.
- Ensured that aisles were neat, tidy, and properly stocked at all times.
Customer Service Manager
Bashas' Markets
Scottsdale, AZ
12.2023 - 09.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Delegated work to staff, setting priorities and goals.
- Ensured all employees adhered to company policies regarding customer service and safety standards.
- Managed the store closing process, ensuring all tasks were completed in a timely manner.
Dairy Clerk
Bashas' Markets
Scottsdale, AZ
06.2022 - 12.2023
- Monitored expiration dates on products and removed expired items from shelves.
- Inspected incoming shipments for quality assurance purposes before stocking shelves.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Placed special orders or called other stores to find desired items.
- Rotated stock on a regular basis to ensure freshness of product.
Cashier
Bashas' Markets
Fountain Hills, AZ
11.2021 - 06.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Courtesy Clerk
Bashas' Markets
Fountain Hills, AZ
08.2020 - 11.2021
- Greeted customers and provided friendly customer service.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
- Collaborated with cashiers to expedite the checkout process for customers.
Education
High School Diploma -
Homeschooled
05-2022
Skills
- Task delegation
- Clear communication
- Time management
- Efficient unloading
- Merchandising strategies
- Customer service
- Teamwork
Certification
Food Safety Certification
References
References available upon request.
Timeline
Operations Team Lead
Bashas' Markets
09.2024 - Current
Customer Service Manager
Bashas' Markets
12.2023 - 09.2024
Dairy Clerk
Bashas' Markets
06.2022 - 12.2023
Cashier
Bashas' Markets
11.2021 - 06.2022
Courtesy Clerk
Bashas' Markets
08.2020 - 11.2021
Food Safety Certification
High School Diploma -
Homeschooled
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