Elizabeth Vivas-MacDonald
Ossining,NY
Summary
Results-driven case manager passionate about educating and promoting healthy relationships in diverse populations. Thrives in high-stress environments while maintaining quality work. Utilizes strong organizational skills and community ties to provide families with optimal solutions. Resourceful and compassionate individual dedicated to engaging and assisting the underserved community. Bilingual and bicultural professional committed to making a positive impact through helping others.
Overview
26
26
years of professional experience
Work History
Counselor and Advocate for Domestic Violence Victims
My Sisters' Place
06.2007 - Current
- Educate, counsel and empower survivors of domestic violence
- Promote access to community services
- Advocate for survivors of domestic abuse with CPS, DSS, DA’s Office and various other agencies
- Provide court accompaniment
- Work extensively with the Immigrant Community
- Developed personalized treatment plans aligned with clients' needs and goals.
- Collaborated with community resources to enhance support services for clients.
- Advocated for clients within the legal system, ensuring their rights were protected.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
Intern
Westchester County-DA’s Office
01.2006 - 05.2006
- Interacted with crime victims as an Intern Advocate
- Translated court documents from Spanish to English
- Accompanied victims and families to court
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Client Service Representative
North Fork Bank
01.2000 - 01.2004
- Managed service and build banking relationships with a broad base of clients
- Planned and manage own activities to meet sales goals and support company sales initiatives
- Evaluated client financial situations and match needs with the appropriate deposit/credit/investment products to deepen relationships
Education
Bachelor of Science - Sociology
Mercy College
Dobbs Ferry, NY05.2006
Skills
- Excel
- PowerPoint
- Word
- Teams
- Windows
- Translation
- Speak, read and write Spanish
- Client advocacy
- Building rapport
- Self-care strategies
- Client records management
- Client needs assessment
Languages
Spanish
Full Professional
Timeline
Counselor and Advocate for Domestic Violence Victims
My Sisters' Place
06.2007 - Current
Intern
Westchester County-DA’s Office
01.2006 - 05.2006
Client Service Representative
North Fork Bank
01.2000 - 01.2004
Bachelor of Science - Sociology
Mercy College
Similar Profiles
Jhalishia SlaughterJhalishia Slaughter
Director of Housing & Transitional Services at My Sisters' PlaceDirector of Housing & Transitional Services at My Sisters' Place
Paige JonesPaige Jones
Wellness Coordinator at Sisters Place Inc.Wellness Coordinator at Sisters Place Inc.
Christopher ColeChristopher Cole
Human Resources Manager at My Sisters' Place, Westchester, NYHuman Resources Manager at My Sisters' Place, Westchester, NY
Laura CollinsLaura Collins
Registered Nurse at Westchester County Medical CenterRegistered Nurse at Westchester County Medical Center
Justin TubaJustin Tuba
Wait Staff at Kendal On HudsonWait Staff at Kendal On Hudson