Elizabeth Vollrath
Winston,GA
Summary
Versatile professional with expertise in customer engagement, healthcare administration, and team management. Over 3 years of experience overseeing front-desk operations, patient access workflows, and staff performance in high-volume environments. Demonstrated ability to communicate effectively with diverse populations, handle sensitive patient information, and streamline processes that enhance service delivery. Recognized for balancing empathy and efficiency, leading teams through change, and supporting organizational goals with strong operational insight.
Professional Parts Specialist prepared to excel in managing inventory, sourcing components, and ensuring efficient parts distribution. Strong focus on team collaboration and achieving tangible results, with adaptability to meet changing needs. Reliable in maintaining quality standards and fostering productive work environments. Skilled in inventory management, vendor relations, and technical support.
Dependable driver with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parts Specialist
Crash Champions
10.2025 - Current
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Streamlined parts ordering procedures, reducing lead times and improving overall service efficiency.
- Trained and mentored junior staff on best practices for parts identification and customer service protocols.
- Developed relationships with suppliers to negotiate favorable terms and secure quality automotive parts.
- Collaborated with technicians to assess parts needs for repairs, enhancing workflow efficiency in the shop.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Driver
Spark
01.2025 - 10.2025
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Claims Representative
Frontdoor
01.2024 - 01.2025
- Claims Adjudication & Assessment
- Claims Intake & Documentation
- Processing Service Requests
- Approving/Declining Claims Based on Policy Terms
- Data Entry Accuracy & Documentation
Office Manager
H&R Block
10.2023 - 10.2024
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
Warehouse Order Picker
Amazon
02.2020 - 02.2021
- Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
- Selected and packed orders accurately to meet customer specifications and deadlines.
- Maintained inventory accuracy through regular cycle counts and stock audits.
- Collaborated with team members to optimize workflow and improve picking processes.
- Ensured compliance with safety protocols while handling hazardous materials and operating equipment.
- Implemented process improvements that reduced order fulfillment time by streamlining workflows.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
BDC Service Representative
Curry Honda Group
03.2019 - 03.2020
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed appointment scheduling for service consultations, optimizing workflow efficiency.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs.
- Utilized CRM software to track customer interactions and follow-up on service inquiries.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Caregiver
Stewart Living Retirement
03.2018 - 08.2019
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Check patients’ pulse, temperature, and respiration.
Patient Coordinator
Comfort Dental
06.2017 - 07.2018
- Ensured accuracy of billing information by verifying insurance details and updating patient records accordingly
- Provided administrative support by managing phone calls, emails, and other correspondence related to patient care
- Managed patient accounts, including billing inquiries, payment processing, and insurance claim submissions
- Supported the front desk team by greeting patients, checking them in/out, collecting payments, etc
- Collaborated with healthcare providers to coordinate diagnostic tests, procedures, and surgeries for patients
- Effectively communicated with patients to gather necessary information and ensure accurate recordkeeping
Education
High school Diploma -
Alexander High School
05-2015
Medical Billing and coding -
Devry University
01-2027
Skills
- JavaScript
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Prioritization
- Patient Care
- Data Entry
- Insurance Verification & Authorization
- Customer Care
- Coding
- Payment Processing
- Problem-Solving & Critical Thinking
- Patient-Centered Communication
- EMR/EHR Software
- Billing & Copay Collection
- Patient Registration & Intake
- HIPAA Compliance
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
Certification
- HIPPA Certified
- CPR/First Aid certified
Timeline
Parts Specialist
Crash Champions
10.2025 - Current
Driver
Spark
01.2025 - 10.2025
Claims Representative
Frontdoor
01.2024 - 01.2025
Office Manager
H&R Block
10.2023 - 10.2024
Warehouse Order Picker
Amazon
02.2020 - 02.2021
BDC Service Representative
Curry Honda Group
03.2019 - 03.2020
Caregiver
Stewart Living Retirement
03.2018 - 08.2019
Patient Coordinator
Comfort Dental
06.2017 - 07.2018
High school Diploma -
Alexander High School
Medical Billing and coding -
Devry University