Elizabeth Vos
Abilene
Summary
Dynamic customer service professional with extensive experience at City Of Abilene, adept at conflict resolution and active listening. Proven track record of transforming customer dissatisfaction into positive outcomes. Skilled in data entry and Microsoft Excel, delivering exceptional service while managing high-pressure situations effectively. Committed to enhancing client experiences and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative II
City Of Abilene
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Boutique Sales Associate
Petals and Thorns
03.2023 - 12.2023
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Managed store inventory, ensuring accurate records and timely replenishment of stock.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Remained calm and composed in tense situations involving angry or upset customers.
Boutique Sales Associate
Hometown Square
08.2022 - 02.2023
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
- Managed store inventory, ensuring accurate records and timely replenishment of stock.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Completed daily tasks accurately and on-time to support shop needs.
- Organized shelves to remove slow moving items and add new merchandise.
Veterinary Technician
Coleman Veterinary Clinic
08.2019 - 04.2021
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
Education
High School Diploma -
Robert E Lee High School
Midland, TX05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Appointment scheduling
- Data collection
- Microsoft PowerPoint
- Microsoft Excel
Timeline
Customer Service Representative II
City Of Abilene
10.2024 - Current
Boutique Sales Associate
Petals and Thorns
03.2023 - 12.2023
Boutique Sales Associate
Hometown Square
08.2022 - 02.2023
Veterinary Technician
Coleman Veterinary Clinic
08.2019 - 04.2021
High School Diploma -
Robert E Lee High School
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