Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Wagner

Cincinnati,OH

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Jewish Hospital. Proven ability to maintain high cleanliness standards and effectively manage time, contributing to positive patient experiences. Skilled in infection control and chemical handling, ensuring a safe environment for all.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

8
8
years of professional experience

Work History

Environmental Services Housekeeper

Jewish Hospital
02.2023 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Banquet Server

Upshift Partners
06.2021 - 02.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Answered guest questions about event plans and food service choices.
  • Responded to guest inquiries and requests promptly and courteously.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
  • Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
  • Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
  • Contributed to achieving high customer satisfaction scores through prompt and courteous service.
  • Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
  • Supported successful execution of themed events, customizing service approach to match event style.
  • Delivered exceptional guest experiences with attentive table service during large-scale events.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.

Cashier/ Prep Cook

Sunshine Fine Foods
02.2018 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Minimized cross-contamination risks by diligently organizing food storage and prep areas.

Cashier

Burger King
05.2017 - 01.2020
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Education

G.E.D -

Dater
Cincinnati, OH
07.2001

Skills

  • Cleaning and sanitizing
  • Cleaning techniques
  • Cleaning and sanitation
  • Team collaboration
  • Infection control
  • Chemical handling
  • Hazardous chemical training
  • Room preparation
  • Time management
  • Attention to detail
  • Cleaning schedule adherence
  • Biohazard management
  • Environmental sanitation
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Reliability and punctuality
  • Payment processing
  • Cash handling expertise
  • Strong work ethic
  • Exceptional customer service

Timeline

Environmental Services Housekeeper

Jewish Hospital
02.2023 - Current

Banquet Server

Upshift Partners
06.2021 - 02.2023

Cashier/ Prep Cook

Sunshine Fine Foods
02.2018 - 05.2020

Cashier

Burger King
05.2017 - 01.2020

G.E.D -

Dater

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Elizabeth Wagner