Elizabeth Waite

Dynamic Executive Director with a proven track record at Ascension at Home, excelling in business development and program management. Achieved 98% staff retention through innovative team building and process improvement. Expert in budgeting and cost control, driving operational efficiency while fostering a culture of exceptional customer service.

• Executive Director, Ascension at Home, 02/01/24, 12/31/24, Oversaw operations for two home health agencies including financial, staff development, census growth, etc., Implemented a new RN training program., Increased staff retention by 98%., Provided oversight and support to five Directors of Clinical Services to ensure that their teams' actions and communications demonstrate our commitment to the client coming first., Assured compliance with applicable laws and regulations., Demonstrated leadership and ability to drive processes., Provided leadership for the service line/division, ensuring its strategic and fiscal growth and positioning the organization as a market leader with employees, physicians and the community., Developed and supports an integrated business development plan to assure volume targets and referrals were met., Consistently modeled the organization's philosophy of customer service by demonstrating responsibility for improvement of operational efficiency, empowering employees to address service issues with knowledge and support and to pervasively communicate the expectations of dedication to both internal and external customer service., Passed CHAPS reaccreditation with a 95% score.
• Administrator, Holistic Home & Hospice, 06/01/23, 02/29/24, Developed and maintained expense budget while working to continually decrease expenses., Maintained regular contact with clients and identified opportunities to deliver added value to client relationships., Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components., Analyzed current business plan, identified inefficiencies in existing process, and tracked performance following implementation and improvements., Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele., Coordinated and implemented process to streamline and standardize IDG meetings., Developed policies and procedures., Ensured office operations and field staff were trained and prepared for upcoming ACHC reaccreditation.
• Executive Director Specialist, Gentiva Hospice, 06/30/22, 05/31/23, Traveled 100% of the time to assigned hospice agencies that were without an Executive Director/Administrator and Director of Nursing., Ensured each hospice office was prepared and maintained a state of survey readiness for their ACHC reaccreditation., Provided leadership and oversight to support growth through strategic implementation of relationship expansion plans in collaboration with the Business Development teams., Managed overall financial performance of the program site including controllable costs and annual development of the program site budget., Updated and ran the Emergency Preparedness Plans., Oversaw the maintenance of the appropriate personnel and administrative records, vendor and facility contracts., Re-established the offices Quality Assurance program (QAPI) and all related activities.
• Community Relations Director, LifeSource, 09/01/21, 06/30/22, Establish and improve relationships with customers and providers to excel in achieving goals., Determine potential opportunities to expand the company footprint in Wisconsin for behavioral health services., Resolve client complaints and issues promptly to mitigate loopholes., Liaise with internal departments to meet the company's clients' expectations., On-boarded and trained new facilities and staff regarding referring patients for therapy and psychiatry services.
• Program Administrator, HORIZON HOME CARE & HOSPICE, INC., 01/01/20, 09/30/21, Developed and maintained internal structure in accordance with best practice standards., Administered execution of new staff orientation and ongoing staff education., Interpreted, evaluated, and devised remediation/prevention plans for audit, utilization, and other performance measures that do not meet MCO and DHS standards., Participated in State and EQRO audits to ensure zero discrepancies.
• Appeals and Grievance Manager, NETWORK HEALTH, 10/01/18, 01/31/20, Monitored trends, assessed data, and collected data to present to Senior Leadership by redesigning and developing a new QuickBase system., Coordinated with auditors and other leaders to determine trends and best practices., Built procedures to oversee all non-par provider appeals that increased over 300%., Created strategies to improve team performance and resolve appeals/grievances within regulatory timeframes., Redesigned and developed a new QuickBase system to attain desired goals.
• Executive Director/Administrator, MIRACLE HOME HEALTH OF WISCONSIN, 01/01/15, 12/31/18, Administered $2M budget and senior management team and monitored 12 employees to ensure seamless workflow., Managed strategic planning, business development, and insurance contracts., Oversaw fiscal planning, budgeting, and management of operations in conjunction with ACHC and fiscal parameters., Oversaw transition of Personal Care Workers and clients from the company's sister company, including all HR and training for workers, insurance verifications, and obtaining authorizations for clients., Increased staff retention to 98% by redesigning pay scale., Devised first company emergency preparedness plans each year prior to CMS required date of 11/15/17., Secured new insurance contracts to ensure business growth.