Elizabeth Walker
Medical Administrative Assistant
Cleveland,GA
Summary
Healthcare Administrative Assistant with more than 20 years of medical experience. A strong foundation in patient advocacy, process improvement, and conflict resolution. Demonstrates exceptional organizational and communication skills, having coordinated complex administrative tasks and streamlined operations to enhance efficiency. Committed to fostering a collaborative environment and delivering high-quality care, with a focus on implementing innovative solutions to improve patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
Mount Sinai Wellness Center
02.2021 - 05.2025
- Case Manager for FMLA/STD. Met with patients individually to contact their employer and/or human resource department to get FMLA/STD paperwork started.
- Handled prior authorizations for prescription medications for as many as 120 patients on the property as needed.
- Ensured compliance with all federal and state regulations regarding patient privacy HIPAA laws.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Managed complex administrative tasks with precision.
- Facilitated smooth office communication, distributed mail, organized paperwork and coordinated records transfers.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Medical Manager
Mt. Sinai Wellness Center
09.2019 - 02.2021
- Worked with the Vice President of Medical Affairs to create an efficient workflow for all medical providers.
- Worked with the Vice President of Medical Affairs in managing and assigning new admissions.
- Ensured the timely delivery of essential services to patients by maintaining efficient schedules for staff members, prioritizing workload based on urgency and resource availability.
- Provided administrative support to the medical team with minutes, creation of documents, and correspondence as needed.
- Managed discharge list for providers, ensuring patients have the appropriate amount of medication at the time of discharge.
- Worked with our aftercare department to ensure patients have correct follow-up appointments for psychiatric needs as well as medication-assisted therapy (MAT) injection follow-ups.
- Trained ancillary practitioners in using a master calendar to ensure no overlap in patient scheduling.
Medical Assistant
Mt. Sinai Wellness Center
06.2019 - 09.2020
- Conducted a varied of laboratory tests and procedures including weekly and random urine drug screens. Collected blood samples on all new patients.
- Compiled and interpreted test data and results into valuable information.
- Recorded test data using appropriate software programs and databases.
- Participated in continuing education opportunities to stay current on advances in the field of laboratory science.
- Communicated test results and requests between laboratory and outside personnel.
- Analyzed and documented results from research and analysis operations.
- Submitted quality control data to regulatory agencies for review.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Assistant Office Manager
Guilford Immediate Care
10.2010 - 11.2011
- Assisted with additional tasks to keep projects on-task and meet tight deadlines.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Identified issues and solutions to eliminate backlog and maximize workflows.
Education
Master of Science (M.S.) - Healthcare Administration
Ohio University
Athens, Ohio12.2024
Skills
- Healthcare advocacy
- Operational efficiency enhancement
- Effective conflict resolution
- Professional conduct
- Cross-departmental teamwork
- Medical terminology expertise
- Electronic medical record software
- Patient scheduling management
- Effective team leadership
- Strong communication skills
- Insurance verification proficiency
Certification
- BLS Training - 2024
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Medical Office Administrative Assistant
Mount Sinai Wellness Center
02.2021 - 05.2025
Medical Manager
Mt. Sinai Wellness Center
09.2019 - 02.2021
Medical Assistant
Mt. Sinai Wellness Center
06.2019 - 09.2020
Assistant Office Manager
Guilford Immediate Care
10.2010 - 11.2011
Master of Science (M.S.) - Healthcare Administration
Ohio University