Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Elizabeth Walker

Elizabeth Walker

Medical Administrative Assistant
Cleveland,GA

Summary

Healthcare Administrative Assistant with more than 20 years of medical experience. A strong foundation in patient advocacy, process improvement, and conflict resolution. Demonstrates exceptional organizational and communication skills, having coordinated complex administrative tasks and streamlined operations to enhance efficiency. Committed to fostering a collaborative environment and delivering high-quality care, with a focus on implementing innovative solutions to improve patient satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Office Administrative Assistant

Mount Sinai Wellness Center
02.2021 - 05.2025
  • Case Manager for FMLA/STD. Met with patients individually to contact their employer and/or human resource department to get FMLA/STD paperwork started.
  • Handled prior authorizations for prescription medications for as many as 120 patients on the property as needed.
  • Ensured compliance with all federal and state regulations regarding patient privacy HIPAA laws.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Managed complex administrative tasks with precision.
  • Facilitated smooth office communication, distributed mail, organized paperwork and coordinated records transfers.
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.

Medical Manager

Mt. Sinai Wellness Center
09.2019 - 02.2021
  • Worked with the Vice President of Medical Affairs to create an efficient workflow for all medical providers.
  • Worked with the Vice President of Medical Affairs in managing and assigning new admissions.
  • Ensured the timely delivery of essential services to patients by maintaining efficient schedules for staff members, prioritizing workload based on urgency and resource availability.
  • Provided administrative support to the medical team with minutes, creation of documents, and correspondence as needed.
  • Managed discharge list for providers, ensuring patients have the appropriate amount of medication at the time of discharge.
  • Worked with our aftercare department to ensure patients have correct follow-up appointments for psychiatric needs as well as medication-assisted therapy (MAT) injection follow-ups.
  • Trained ancillary practitioners in using a master calendar to ensure no overlap in patient scheduling.

Medical Assistant

Mt. Sinai Wellness Center
06.2019 - 09.2020
  • Conducted a varied of laboratory tests and procedures including weekly and random urine drug screens. Collected blood samples on all new patients.
  • Compiled and interpreted test data and results into valuable information.
  • Recorded test data using appropriate software programs and databases.
  • Participated in continuing education opportunities to stay current on advances in the field of laboratory science.
  • Communicated test results and requests between laboratory and outside personnel.
  • Analyzed and documented results from research and analysis operations.
  • Submitted quality control data to regulatory agencies for review.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Assistant Office Manager

Guilford Immediate Care
10.2010 - 11.2011
  • Assisted with additional tasks to keep projects on-task and meet tight deadlines.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Identified issues and solutions to eliminate backlog and maximize workflows.

Education

Master of Science (M.S.) - Healthcare Administration

Ohio University
Athens, Ohio
12.2024

Skills

  • Healthcare advocacy
  • Operational efficiency enhancement
  • Effective conflict resolution
  • Professional conduct
  • Cross-departmental teamwork
  • Medical terminology expertise
  • Electronic medical record software
  • Patient scheduling management
  • Effective team leadership
  • Strong communication skills
  • Insurance verification proficiency

Certification

  • BLS Training - 2024


Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Medical Office Administrative Assistant

Mount Sinai Wellness Center
02.2021 - 05.2025

Medical Manager

Mt. Sinai Wellness Center
09.2019 - 02.2021

Medical Assistant

Mt. Sinai Wellness Center
06.2019 - 09.2020

Assistant Office Manager

Guilford Immediate Care
10.2010 - 11.2011

Master of Science (M.S.) - Healthcare Administration

Ohio University

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