Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Walker

Willard,MO

Summary

Seasoned General Manager at Caliber Collision with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in automotive repair and adept at insurance negotiations, I significantly improved financial performance and team collaboration. My detail-oriented approach and leadership skills have consistently elevated service delivery standards.

Overview

15
15
years of professional experience

Work History

General Manager

Caliber Collision
Springfield, Missouri
01.2024 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Negotiated prices with vendors for parts and supplies used in collision repair work.
  • Assisted in identifying potential sources of reduced cost parts or supplies when necessary.
  • Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Interpreted blueprints and diagrams provided by manufacturers in order to identify specific parts needed for repairs.
  • Ensured proper disposal of hazardous materials such as paint, oil, and solvents according to local regulations.
  • Researched new methods and technologies used in the automotive industry for estimating purposes.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Auto Collision Estimator

Carstar Tanner's
Springfield, Missouri
04.2023 - 01.2025
  • Negotiated prices with vendors for parts and supplies used in collision repair work.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Generated invoices detailing total costs associated with each job completed by shop personnel.
  • Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
  • Interpreted blueprints and diagrams provided by manufacturers in order to identify specific parts needed for repairs.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Auto Damage Adjuster

GEICO, Government Employees Insurance
Springfield, Missouri
12.2009 - 04.2023
  • Conducted in-person and remote assessments of vehicle damages for accurate claim valuation.
  • Provided exceptional customer service, addressing concerns and questions promptly.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Identified and pursued subrogation opportunities to recover claim costs.
  • Developed relationships with various vendors in order to obtain discounts on parts orders.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Determined salvage value for total-loss vehicles.
  • Participated in claims review meetings, presenting cases and justifying decisions.
  • Assisted in resolving disputes between customers and body shops over cost of repairs.
  • Evaluated extent of damage and documented findings.
  • Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
  • Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
  • Maintain quality standards by reviewing claims while working off project list.
  • Inspected damaged vehicles to determine repair costs and extent of damage.
  • Investigated claims of fraud involving inflated repair bills or substandard parts and labor quality.
  • Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Researched parts pricing and labor rates to accurately estimate repair costs.
  • Managed workload to ensure timely follow-up and resolution of all assigned claims.

Education

Associate of Arts - Business Administration And Management

Germanna Community College
Fredericksburg, VA
06-2013

Skills

  • Automotive repair
  • Detail-oriented
  • Customer relations
  • Deadline management
  • Workplace safety
  • Insurance negotiations
  • Quality controls
  • Accounts receivable
  • Completing estimates
  • Insurance procedures
  • Expert estimator
  • Vehicle inspection
  • Damage assessment
  • Damage documentation
  • Photographic evidence
  • Claims processing

Timeline

General Manager

Caliber Collision
01.2024 - Current

Auto Collision Estimator

Carstar Tanner's
04.2023 - 01.2025

Auto Damage Adjuster

GEICO, Government Employees Insurance
12.2009 - 04.2023

Associate of Arts - Business Administration And Management

Germanna Community College

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