Elizabeth Walls
Broomfield,CO
Summary
Dedicated and results-oriented Customer Success Manager with a proven track record of enhancing customer satisfaction and driving revenue growth. Adept at building strong client relationships, providing exceptional support, and implementing strategies to ensure customer retention and loyalty. Seeking to leverage skills and experience to contribute to the success of a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Education Consultant/Customer Success Manager
SAM Labs
02.2022 - Current
- Develop and maintain relationships with key clients, serving as their primary point of contact for all inquiries, concerns, and escalations.
- Collaborate cross-functionally with sales, product, and support teams to ensure seamless customer experiences and address customer needs effectively.
- Implement proactive strategies to drive customer engagement, adoption, and retention of products or services.
- Analyze customer usage data and feedback to identify opportunities for improvement and develop tailored solutions to meet client objectives.
- Conduct regular business reviews with clients to review performance metrics, identify challenges, and present recommendations for optimization.
- Serve as a product and pedagogical expert, providing guidance and training to clients on the effective use of software, hardware, and classroom management.
- Created customized presentations that addressed the unique needs of each customer based on individual assessments and district strategic plans.
- Currently working through Customer Success Management course.
Classroom Teacher
Multiple Districts
08.2011 - 01.2022
- Worked one-on-one and in small groups with staff to better their technological skills and understanding of science educational practices.
- Served as leader within my district, department, grade-level, and school.
- Developed lesson plans and instructional materials to support student learning in math and science for secondary students.
- Incorporated best practices for a diverse group of students including GT, CLD, and special needs.
- Developed and implemented robotics curriculum that is tied to ISTE, NGSS, and Colorado science standards, including multiple PBL units.
- Brought engineering professionals into the classroom and took students to professional Robotics lab for real-world experiences/applications.
- Earned high marks for the quality and creativity of classroom teaching, collaborative planning, and technology integration.
- Established positive relationships with students, parents and staff that cultivated a positive and safe learning environment.
Education
Bachelor of Arts - Chemistry And Secondary Education
University of Colorado
Boulder05-2010
Skills
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical abilities
- Ability to build and maintain client relationships
- Proficiency in CRM software (eg Totango, HubSpot)
- Attention to detail and organizational skills
- Customer Advocacy
- Training and mentoring
- Success planning and business reviews
- Knowledge of customer success best practices and methodologies
Certification
- Colorado Teaching License | Certified in Secondary Science and Math
- Level 1 Certified Customer Success Manager
References
References available upon request.
Timeline
Education Consultant/Customer Success Manager
SAM Labs
02.2022 - Current
Classroom Teacher
Multiple Districts
08.2011 - 01.2022
Bachelor of Arts - Chemistry And Secondary Education
University of Colorado
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