Elizabeth Wanek
_______________________
Atchison,KS
Summary
Dedicated and experienced professional with a background in administration and client services, seeking a customer service-focused role where I can leverage strong organizational skills, attention to detail, and interpersonal abilities to ensure exceptional customer satisfaction.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Director of Administration
Regency Property Services, LLC
02.2022 - 08.2023
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Paralegal
Shoe Carnival, Inc.
02.2016 - 01.2022
- Administer the company's lease-related obligations; ensure lease compliance, management and tracking of critical dates and lease-related financial obligations.
- Coordinate new store opening process with internal groups and the landlord related to rent commencement, rent acknowledgement and rentable square footage.
- Promoted a positive work environment by providing training and guidance to assistant lease administrators and accounting staff as needed.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Book/Music Seller
Barnes And Noble
09.1987 - 01.2016
- Responded to customers' complaints regarding service and product quality to solve issues.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Optimized workflow efficiency through prioritizing tasks based on urgency/importance while managing competing demands from multiple stakeholders/clients at once.
- Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
Paralegal
Nebraska Department of Banking and Finance
03.2009 - 07.2015
- Assisted Consumer Review Examiner in the licensing, registration, and regulation of consumer finance entities.
- Responsible for the initiation, investigation and closure on inquiry and complaint files from consumers and third party administrators regarding consumer finance entities.
- Provided technical advice and assistance to consumers regarding state statutes and regulations and acts as a liaison for complaints with state and federal agencies.
- Interviewed complainants to obtain information relevant to financial complaints.
- Communicated with complainants, bank and financial company personnel to keep all parties informed on complaint updates.
- Streamlined communication between complainants and legal staff by managing complain ant inquiries promptly and professionally.
- Communicated pertinent information to complainants via phone, email, and mail.
Paralegal
TSYS Merchant Solutions
05.2007 - 11.2008
- Assisted in negotiations with third parties regarding vendor or customer contracts.
- Assisted in preparation of contacts with customers.
- Coordinate review and execution of contracts with customers and third parties.
- Supported risk mitigation efforts by assisting in the preparation of due diligence reports on potential customers or business partners.
Paralegal
McGrath North Mullin & Kratz
02.2000 - 11.2006
- Review client marketing, sales materials, advertising and labeling materials to ensure compliance with state and federal regulatory bodies as well as claims substantiation regarding unfair competition and anti-trust issues.
- Review marketing promotions, contests and sweepstakes to ensure compliance with state and federal regulatory bodies.
- Draft and review of routine corporate agreements, including but not limited to confidentiality, joint promotion, consulting and licensing agreements.
- Coordinate review and execution of agreements with clients and third parties.
Education
Certificate of Paralegal Studies -
College of Saint Mary
Omaha, NE 01.1998 - 01.2000
B.S. Business Administration -
University of Nebraska At Kearney
Kearney, NE 08.1996 - 01.2000
Skills
Strong organizational and detailed-oriented skills
undefinedAccomplishments
- Dean's List - University of Nebraska at Kearney Three Consecutive Years
- Dean's List - College of Saint Mary
Associations
- Evansville Paralegal Association
- Nebraska Association of Legal Assistants (NeALA)
- National Association of Legal Assistants (NALA)
References
- Mr. Anthony Carosello, Vice President of Real Estate, JoAnn Stores, 5555 Darrow Road, Hudson, Ohio, 44236, (330) 463-6600
- Mr. Jay Neisen, Esq., Neisen Law Firm, 207 Borden Avenue, Wilmington, North Carolina, 28403, (910) 612-4362
- Mr. Jeff Fink, Former Senior Vice President of Real Estate, Shoe Carnival, Inc., 6444 Belle Rive Dr, Newburgh, Indiana, 47630, (812) 549-0272
Timeline
Director of Administration
Regency Property Services, LLC
02.2022 - 08.2023
Paralegal
Shoe Carnival, Inc.
02.2016 - 01.2022
Paralegal
Nebraska Department of Banking and Finance
03.2009 - 07.2015
Paralegal
TSYS Merchant Solutions
05.2007 - 11.2008
Paralegal
McGrath North Mullin & Kratz
02.2000 - 11.2006
Certificate of Paralegal Studies -
College of Saint Mary
01.1998 - 01.2000
B.S. Business Administration -
University of Nebraska At Kearney
08.1996 - 01.2000
Book/Music Seller
Barnes And Noble
09.1987 - 01.2016
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