Elizabeth Wanek
_______________________
Atchison,KS
Summary
Dedicated and experienced professional with a background in administration and client services, seeking a customer service-focused role where I can leverage strong organizational skills, attention to detail, and interpersonal abilities to ensure exceptional customer satisfaction.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Director of Administration
Regency Property Services, LLC
02.2022 - 08.2023
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Paralegal
Shoe Carnival, Inc.
02.2016 - 01.2022
- Administer the company's lease-related obligations; ensure lease compliance, management and tracking of critical dates and lease-related financial obligations.
- Coordinate new store opening process with internal groups and the landlord related to rent commencement, rent acknowledgement and rentable square footage.
- Promoted a positive work environment by providing training and guidance to assistant lease administrators and accounting staff as needed.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Book/Music Seller
Barnes And Noble
09.1987 - 01.2016
- Responded to customers' complaints regarding service and product quality to solve issues.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Optimized workflow efficiency through prioritizing tasks based on urgency/importance while managing competing demands from multiple stakeholders/clients at once.
- Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
Paralegal
Nebraska Department of Banking and Finance
03.2009 - 07.2015
- Assisted Consumer Review Examiner in the licensing, registration, and regulation of consumer finance entities.
- Responsible for the initiation, investigation and closure on inquiry and complaint files from consumers and third party administrators regarding consumer finance entities.
- Provided technical advice and assistance to consumers regarding state statutes and regulations and acts as a liaison for complaints with state and federal agencies.
- Interviewed complainants to obtain information relevant to financial complaints.
- Communicated with complainants, bank and financial company personnel to keep all parties informed on complaint updates.
- Streamlined communication between complainants and legal staff by managing complain ant inquiries promptly and professionally.
- Communicated pertinent information to complainants via phone, email, and mail.
Paralegal
TSYS Merchant Solutions
05.2007 - 11.2008
- Assisted in negotiations with third parties regarding vendor or customer contracts.
- Assisted in preparation of contacts with customers.
- Coordinate review and execution of contracts with customers and third parties.
- Supported risk mitigation efforts by assisting in the preparation of due diligence reports on potential customers or business partners.
Paralegal
McGrath North Mullin & Kratz
02.2000 - 11.2006
- Review client marketing, sales materials, advertising and labeling materials to ensure compliance with state and federal regulatory bodies as well as claims substantiation regarding unfair competition and anti-trust issues.
- Review marketing promotions, contests and sweepstakes to ensure compliance with state and federal regulatory bodies.
- Draft and review of routine corporate agreements, including but not limited to confidentiality, joint promotion, consulting and licensing agreements.
- Coordinate review and execution of agreements with clients and third parties.
Education
Certificate of Paralegal Studies -
College of Saint Mary
Omaha, NE 01.1998 - 01.2000
B.S. Business Administration -
University of Nebraska At Kearney
Kearney, NE 08.1996 - 01.2000
Skills
Strong organizational and detailed-oriented skills
Well regarded for interpersonal, written and oral communications
Effectively handle multiple tasks simultaneously
Demonstrated ability to acquire and apply knowledge rapidly
Independent, work with minimal supervision and contribute to a team
Experienced in customer/client service-oriented roles
Customer Service
Accomplishments
- Dean's List - University of Nebraska at Kearney Three Consecutive Years
- Dean's List - College of Saint Mary
Associations
- Evansville Paralegal Association
- Nebraska Association of Legal Assistants (NeALA)
- National Association of Legal Assistants (NALA)
References
- Mr. Anthony Carosello, Vice President of Real Estate, JoAnn Stores, 5555 Darrow Road, Hudson, Ohio, 44236, (330) 463-6600
- Mr. Jay Neisen, Esq., Neisen Law Firm, 207 Borden Avenue, Wilmington, North Carolina, 28403, (910) 612-4362
- Mr. Jeff Fink, Former Senior Vice President of Real Estate, Shoe Carnival, Inc., 6444 Belle Rive Dr, Newburgh, Indiana, 47630, (812) 549-0272
Timeline
Director of Administration
Regency Property Services, LLC
02.2022 - 08.2023
Paralegal
Shoe Carnival, Inc.
02.2016 - 01.2022
Paralegal
Nebraska Department of Banking and Finance
03.2009 - 07.2015
Paralegal
TSYS Merchant Solutions
05.2007 - 11.2008
Paralegal
McGrath North Mullin & Kratz
02.2000 - 11.2006
Certificate of Paralegal Studies -
College of Saint Mary
01.1998 - 01.2000
B.S. Business Administration -
University of Nebraska At Kearney
08.1996 - 01.2000
Book/Music Seller
Barnes And Noble
09.1987 - 01.2016