Elizabeth Wang
Edgewood,WA
Summary
Stay-at-home parent keen on re-entering the workforce. Well-acquainted with working in fast-paced environments. Successfully managed demanding workloads without compromising quality. Seeks clarity in ambiguous situations and maintains a strong sense of ownership. Humility and honesty are core values. Strive to approach every situation with sincerity and a willingness to learn. Currently aspiring to transition into a new career path exploring all available options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Director, Quality Assurance
Digitas LBi
Seattle, WA
02.2021 - 11.2021
- Leadership and management to 15 QAs
- Worked with cross-functional teams from Boston, New York, Chicago, England, and India
- Fostered a culture of respect, trust, support, accountability, collaboration, and transparency
- QA project planning, and resource planning
- Responsible for examining invoice submissions and vacation requests
- Central role in post-release support to ensure customer satisfaction.
Manager, Quality Assurance
Digitas LBi
Detroit, MI
04.2016 - 02.2021
- Supervised 8 QA team members from Boston, Costa Rica, and India
- Oversaw performance of team members and corrective action plans
- Managed task prioritization and delegations strategically to team members based on their strength and workload capacity
- Multi-tasked projects with tight deadlines, delivering 2-3 releases live per month
- Regularly involved in requirements assessment and gap analysis
- Presented testing-related activities to internal and external clients.
Senior Analyst, Quality Assurance
Digitas LBi
Chicago, IL
01.2013 - 04.2016
- Autonomously managed multiple priorities to meet tight and changing deadlines
- Mentored junior analysts
- Assisted QA Engineer in understanding test cases and run automation.
Help Desk CSR/Sr. QA Analyst
Echo Global Logistics
Chicago, IL
03.2008 - 01.2013
- Multifactored role encompassing ranges of duties and functions: Help Desk CSR – provided remote desktop and application support
- Quality Assurance Tester – ensure quality for proprietary applications
- Technical writer – authored software documentation, tutorials, and release notes used by the Corporate Trainers and all end-users
- Primary liaison for the IT department – Interacted with stakeholders and served as the main point of contact for IT-related matters
- Leveraged SQL regularly to extract and analyze data for use in testing and post-release ticket resolution.
Education
Bachelor of Science - Business Management
University of Nebraska
Skills
- Process Improvement
- Project Management
- Work Planning and Prioritization
- Performance Evaluations
- Analytical Thinking
- Relationship Building
- Critical Thinking
- Hiring and Training
- Team Collaboration and Leadership
- Coaching and Mentoring
- Onboarding and training
- Decision-Making
Certification
- Google course certificate - Project Initiation: Starting a Successful Project, June 2023
- Google course certificate - Foundations of Project Management, May 2023
- Coursera Project Netowrk - Intruction to Project Management, May 2023
Timeline
Associate Director, Quality Assurance
Digitas LBi
02.2021 - 11.2021
Manager, Quality Assurance
Digitas LBi
04.2016 - 02.2021
Senior Analyst, Quality Assurance
Digitas LBi
01.2013 - 04.2016
Help Desk CSR/Sr. QA Analyst
Echo Global Logistics
03.2008 - 01.2013
Bachelor of Science - Business Management
University of Nebraska
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