Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Wangeci

Austin,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Certified Nursing Assistant

Independent Contracting
01.2022 - 03.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

Customer Support Officer

Private Law Firm
03.2016 - 02.2020
  • Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
  • Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
  • Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
  • Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.

Education

Pangani Girls High School
1981

Skills

  • Healthcare ethics
  • Patient relationship building
  • Maintaining privacy
  • Patient Relations

Timeline

Certified Nursing Assistant

Independent Contracting
01.2022 - 03.2024

Customer Support Officer

Private Law Firm
03.2016 - 02.2020

Pangani Girls High School

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Elizabeth Wangeci