Elizabeth Ward
Oroville,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Classic Collision Center
08.2019 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Dietary Aide
Eden Hills Community
01.2019 - 08.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
Department Lead
Krogers Grocery Store
08.2017 - 02.2018
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Facilitated team building activities that fostered collaboration and strengthened working relationships among employees.
- Analyzed data trends to inform decision-making processes, driving continuous improvement within the department.
Sales Associate
Nike Factory Outlet
03.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Key Holder Supervisor
Grocery Outlet Bargain Market
01.2011 - 07.2015
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
Education
Bachelor of Science - Accounting And Business Management
Post University
Waterbury, CT05.2026
Associate of Arts - Cosmetology
Butte College
Oroville, CA09.2016
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Employee Supervision
- Training and coaching
Certification
American Management Association:
- Critical Thinking
- Strategic Thinking
- Marketing Fundamentals
- Managing Chaos
- Human Resources
- Accounting
Timeline
Office Manager
Classic Collision Center
08.2019 - 04.2023
Dietary Aide
Eden Hills Community
01.2019 - 08.2019
Department Lead
Krogers Grocery Store
08.2017 - 02.2018
Sales Associate
Nike Factory Outlet
03.2017 - 08.2017
Key Holder Supervisor
Grocery Outlet Bargain Market
01.2011 - 07.2015
Bachelor of Science - Accounting And Business Management
Post University
Associate of Arts - Cosmetology
Butte College