Elizabeth Ward
Meriden,CT
Summary
Dynamic professional with a proven track record at Hartford Healthcare, adept in data entry and payment processing. Excelled in enhancing patient satisfaction and camp experiences, demonstrating exceptional verbal communication and teamwork. Skilled in administrative support, significantly improved operational efficiency and program quality, showcasing adaptability and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Patient Account Representative
Hartford Healthcare
03.2010 - 09.2024
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment, collected and posted payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Summer Camp Manager
FAST Camp
01.2013 - 06.2023
- Collaborated with local organizations to secure sponsorships and partnerships that enhanced the overall camp experience.
- Developed strong relationships with parents, addressing concerns promptly and effectively to maintain trust and confidence in the camp''s management.
- Established clear communication channels between staff members, fostering teamwork and collaboration across departments within the summer camp setting.
- Enhanced camper experience by designing and implementing engaging activities and programs for various age groups.
- Troubleshot and resolved any issues that arose during the camp season, demonstrating strong problem-solving skills and adaptability.
- Developed comprehensive emergency response plans for potential incidents at the campsite, ensuring staff were well-prepared to handle a variety of situations.
- Evaluated program success at the conclusion of each summer season, using collected data to inform future improvements and maintain a consistently high-quality experience for all participants.
- Oversaw budget planning to ensure proper allocation of resources for successful camp operations.
- Coordinated logistics for off-site field trips, ensuring seamless transportation arrangements while maintaining a focus on safety protocols at all times.
- Promoted inclusion among camp participants by creating specialized programming tailored to accommodate varying abilities or interests of individual attendees.
- Recruited hired, trained, and managed a team of diverse counselors who provided exceptional care for campers.
- Maintained a safe environment for campers through strict adherence to safety protocols and guidelines.
- Implemented effective marketing strategies to increase camper enrollment year over year.
Day Camp Manager
Girl Scouts of Connecticut
11.2006 - 09.2011
- Assisted in marketing efforts for the day camp program by designing promotional materials highlighting unique offerings.
- Evaluated counselor performance regularly, providing constructive feedback and support for professional development opportunities.
- Promoted an inclusive culture within the day camp by developing programs that catered to diverse backgrounds and abilities among participants.
- Established strong partnerships with local organizations to enhance programming options available to campers.
- Implemented innovative behavior management techniques to maintain a respectful and enjoyable atmosphere at the camp.
- Conducted ongoing staff training sessions to ensure consistency in program delivery and quality care for all campers.
- Improved overall camp safety by conducting regular risk assessments and implementing necessary precautions.
- Ensured all camp policies were adhered to while maintaining flexibility in meeting individual camper needs.
- Worked closely with administrative staff to manage budgets accurately, allocate resources effectively, and meet financial goals.
- Monitored emergency procedures, ensuring staff was trained and prepared for any potential incidents during camp hours.
- Hired, disciplined and managed 120 camp staff members.
Education
Bachelor of Arts - English
Albertus Magnus College
New Haven, CTMaster of Science - Education
University of New Haven
West Haven, CTSkills
- Data entry proficiency
- Verbal and written communication
- Payment processing
- Administrative support
- Managements skills
- Marketing skills
Timeline
Summer Camp Manager
FAST Camp
01.2013 - 06.2023
Patient Account Representative
Hartford Healthcare
03.2010 - 09.2024
Day Camp Manager
Girl Scouts of Connecticut
11.2006 - 09.2011
Bachelor of Arts - English
Albertus Magnus College
Master of Science - Education
University of New Haven
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