Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
27
27
years of professional experience
Work History
Substitute Teacher, K-5
Highland Park Independent School District
12.2020 - Current
Upheld classroom routines to support student environments and maintain consistent schedules.
Addressed individual student challenges through tailored interventions and one-on-one support during class time.
Administrative Assistant to the Executive Director
Highland Park Presbyterian Day School
01.2015 - 06.2015
Expedited decision-making processes for time-sensitive matters by providing the director with well-researched data and pertinent information.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service/Corporate Services Manager
Double Diamond Companies
09.1997 - 05.2003
Spearheaded the implementation of cost-saving initiatives that resulted in reduced overhead expenses while maintaining high-quality services.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Organized team-building events to foster a positive work environment and boost employee morale.
Oversaw inventory management, ensuring adequate stock levels were maintained while minimizing storage costs.
Enhanced customer satisfaction by efficiently managing office operations and addressing client concerns promptly.
Accounting Assistant
Double Diamond Companies
09.1996 - 09.1997
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Education
Bachelor of Arts - Art History
Texas Christian University
Fort Worth, TX
05.1996
Skills
Project Management
Mail handling
Accounting familiarity
Office Management
Interpersonal Communication
Business Correspondence
Volunteer Leadership
National Charity League, Park Cities Chapter - Assistant VP Philanthropy and VP Philanthropy
Young Men’s Service League, Highlander Chapter - VP Philanthropy, President, and VP Communications
Highland Park High School PTA - Back-to-School Sign Up Chair and College Night Chair
University Park School PTA - Ways & Means Chair, President-Elect, and President
Highland Park Presbyterian Day School Parent Council - Grandparents Tea Chair, President-Elect, and President
Highland Park Presbyterian Day School Board Member from 2013 -2016
Junior League of Dallas - Creative Arts Chair
Timeline
Substitute Teacher, K-5
Highland Park Independent School District
12.2020 - Current
Administrative Assistant to the Executive Director
Highland Park Presbyterian Day School
01.2015 - 06.2015
Customer Service/Corporate Services Manager
Double Diamond Companies
09.1997 - 05.2003
Accounting Assistant
Double Diamond Companies
09.1996 - 09.1997
Bachelor of Arts - Art History
Texas Christian University
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