Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Wassil

McKeesport,PA

Summary

Adept at fostering team unity and boosting sales growth, I leveraged my problem-solving prowess and leadership acumen at Lowes Home Improvement to significantly enhance customer satisfaction and streamline operations. My strategic approach to inventory control and staff development led to notable achievements, including a marked improvement in efficiency and a loyal customer base.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Lowes Home Improvment
10.2010 - 01.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Created and maintained safe and secure work environments for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Quality Mgr. & ISO Auditor

Precoat Metals
07.2005 - 10.2010
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Improved quality processes for increased efficiency and effectiveness.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
  • Devised specifications for processes.

Administrative Manager

Lowes Home Improvement Stores
09.1996 - 10.2005
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
  • Verified customer information for orderly, up-to-date online systems.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Met department budgets by monitoring and reporting on office expenses.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Created reports, presentations and other materials for executive staff.

Education

Business - Business

CCAC
West Mifflin, PA
06.1990

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Customer Service Management
  • Staff Supervision
  • Store operations
  • Stock management
  • Team Management
  • POS Systems
  • POS systems operations
  • Employee Scheduling
  • Upselling and Cross Selling
  • Pricing and Markdowns
  • Goals and performance
  • Display Setup
  • Sales Growth
  • Issue Resolution
  • Inventory counting
  • Order Management

Timeline

Assistant Store Manager

Lowes Home Improvment
10.2010 - 01.2017

Quality Mgr. & ISO Auditor

Precoat Metals
07.2005 - 10.2010

Administrative Manager

Lowes Home Improvement Stores
09.1996 - 10.2005

Business - Business

CCAC

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Elizabeth Wassil