Elizabeth Watkins
knoxville
Summary
Operations manager specializing in customer satisfaction through effective problem resolution. Successfully implemented cost-saving initiatives and optimized inventory control, resulting in enhanced operational efficiency. Developed strong client relationships to consistently meet business objectives.
Overview
36
36
years of professional experience
Work History
Event Manager
CDS
Knoxville
2025.09 - Current
- Served as primary contact for event inquiries, resolving questions with promptness.
- Hired and trained staff in cross-functional roles, ensuring comprehension of event procedures.
- Resolved event-related issues efficiently to guarantee smooth execution.
- Coordinated over 40 employees to execute events, achieving goals set by CDS.
- Collaborated with store management to optimize merchandise placement for increased sales.
Operations Manager
Method Lights LLC
Knoxville
2015.10 - Current
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Coordinated staff schedules to maximize coverage and productivity.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed and implemented trade show strategies to maximize brand visibility, engagement and leads.
- Oversaw the set-up of exhibits at the trade show venue ensuring that all displays are presentable within deadlines.
- Developed promotional materials to enhance brand visibility at events.
Small Business Co-Owner
Liz-Beth Fine Art Inc
Knoxville
1998.09 - Current
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Established relationships with vendors to negotiate pricing, resulting in cost-effective purchasing decisions.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Developed marketing strategies, including social media campaigns and local advertising, to attract clients and increase revenue.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Streamlined processes and implemented new systems to enhance business operations for greater efficiency.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw purchasing and sales processes to ensure smooth operations.
Buyer
Dales Winning Edge
Knoxville
1996.07 - 1998.09
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
- Managed key item stock levels and expedited purchase orders to ensure product availability.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Forecasted purchasing trends and improved merchandising strategies.
- Collaborated with internal departments to identify needs and define purchasing requirements.
- Conducted regular audits and analyzed usage patterns to enhance inventory management and support demand forecasting.
- Maintained complete documentation and records of all purchasing activities.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
Associate Buyer
Goody's Family Clothing
Knoxville
1994.05 - 1996.07
- Leveraged strong analytical skills to evaluate sales data, driving better-informed buying decisions that maximized profits.
- Enhanced supplier relationships by negotiating contracts and securing advantageous pricing.
- Coordinated with cross-functional teams to facilitate timely product delivery and enhance supply chain performance.
- Ensured timely product deliveries through effective communication with vendors, merchants, and distribution center.
- Analyzed market trends to identify new products and make informed buying decisions.
- Compiled and distributed weekly reports on orders, sales, and costs to management for informed decision-making.
- Maintained open lines of communication with internal stakeholders to ensure alignment on purchasing initiatives and priorities.
Merchandise Coordinator
Hess's Department Store East Town Mall
Knoxville
1990.01 - 1994.05
- Increased sales by effectively coordinating merchandise displays and promotional materials.
- Created innovative visual displays to attract customer interest and drive sales.
- Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.
- Collaborated with store managers to optimize product placement, improving customer experience and increasing sales opportunities.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
- Trained new team members on policies, procedures, and merchandising best practices, enhancing team readiness and performance.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Removed damaged and outdated items from displays.
Education
Bachelor of Science - Merchandising
University of Tennessee
Knoxville, TN12.1989
Skills
- Event coordination
- Project management
- Client management
- Customer service and relations
- Team management
- Staff development
- Performance management
- Operations management
- Workflow optimization
- Wholesale and retail sales
- Inventory management
- Problem-solving skills
Timeline
Event Manager
CDS
2025.09 - Current
Operations Manager
Method Lights LLC
2015.10 - Current
Small Business Co-Owner
Liz-Beth Fine Art Inc
1998.09 - Current
Buyer
Dales Winning Edge
1996.07 - 1998.09
Associate Buyer
Goody's Family Clothing
1994.05 - 1996.07
Merchandise Coordinator
Hess's Department Store East Town Mall
1990.01 - 1994.05
Bachelor of Science - Merchandising
University of Tennessee