Waynette Elizabeth Petty
Gloucester Point,VA
Summary
Energetic and performance-driven professional with a proven track record of meeting organizational goals through consistent, organized, and detail-oriented work practices. Skilled at thriving in fast-paced environments, adapting to new challenges, and delivering high-quality results under pressure. Strong work ethic with administrative experience, including streamlining record-keeping systems, improving operational efficiency, and optimizing databases to best help Heritage Humane Society's mission.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Operations Director
Chick-fil-A
Newport News, Virginia
03.2025 - Current
- Delivered excellent customer service every time
- Oversaw daily restaurant operations to ensure quality and efficiency standards.
- Implemented operational strategies to enhance customer service experience.
- Analyzed operational data to identify areas for process improvement.
- Facilitated communication between departments to enhance collaboration and teamwork.
- Managed day-to-day operations of a large staff in multiple departments.
Volunteer Manager
Gloucester-mathews Humane Society
Gloucester, VA
02.2018 - 11.2024
- Recruited and trained volunteers for diverse roles within the organization.
- Coordinated volunteer schedules to ensure adequate staffing for events and programs.
- Developed training materials to enhance volunteer onboarding and engagement
- Administrative support to our Executive Director
- Donor relationship, data entry, record management in Donor Snap and Constant Contact
- Sent weekly thank you and birthday cards
- Developed training materials to enhance volunteer skills and knowledge in animal welfare.
- Organized community outreach initiatives to promote volunteer opportunities and engagement.
- Maintained accurate records to track volunteer participation hours.
Shelter Manager
Gloucester-mathews Humane Society
Gloucester, Virginia
12.2019 - 12.2021
- Supervised daily operations of animal shelter and staff activities.
- Developed and implemented animal care protocols for health and safety.
- Coordinated adoption events to promote pet placement in homes.
- Maintained accurate records of animal intake, care, and adoption processes.
- Facilitated communication between staff, volunteers, and community partners.
- Performed administrative duties such as scheduling appointments or filing paperwork.
- Prepared monthly reports summarizing program activities and outcomes.
Education
ServeSafe
02.2025 - 02.2028
Pet First Aid & CPR
Emergency Care & Safety Institute
06.2024 - 06.2027
Kulture City Sensory Inclusive Training
09.2022 - 09.2026
Rifle High
Rifle, COSkills
- Guest experience
- Data entry
- Performance tracking
- Problem solving
- Team collaboration
- Multitasking Abilities
- Record management
- Detail orientation
Timeline
Operations Director
Chick-fil-A
03.2025 - Current
ServeSafe
02.2025 - 02.2028
Pet First Aid & CPR
Emergency Care & Safety Institute
06.2024 - 06.2027
Kulture City Sensory Inclusive Training
09.2022 - 09.2026
Shelter Manager
Gloucester-mathews Humane Society
12.2019 - 12.2021
Volunteer Manager
Gloucester-mathews Humane Society
02.2018 - 11.2024
Rifle High