I am a seasoned sales professional with a proven track record across diverse industries, including software, commercial/industrial HVAC, general and pediatric dentistry, and food and beverage.
Currently, I serve as a Sales Development Representative at GitLab, where I leverage my expertise to drive business growth and cultivate strategic relationships.
My professional ethos revolves around a relentless passion for continuous learning, goal achievement, relationship-building, team leadership, and personal development.
Overview
12
12
years of professional experience
Work History
Sales Development Representative
Gitlab
San Francisco, CA
07.2022 - Current
Leveraged a combination of marketing-generated leads and outbound strategies to proactively create net-new sales pipeline resulting in the creation of 17+ monthly sales-ready opportunities for Account Executives.
Collaborated closely with the Marketing department to strategically determine the most effective approaches for engaging and converting potential customers.
Collaborate with SMB, MM, and enterprise Account Executives to strategize and optimize outreach efforts for high-potential leads.
Achieved a pipeline value of 178K in FY24 Q4, showcasing exceptional sales and lead generation capabilities.
Closed won opportunities totaling $440K in FY23, contributing significantly to the companies overall revenue.
Acquired an in-depth understanding of GitLab technologies, offerings, pricing structures, and licensing procedures to effectively communicate value propositions to prospective clients.
Identified and assessed customer business needs, articulating how GitLab solutions align with and address those specific requirements.
Implemented a systematic approach to sorting and sequencing inbound leads on an hourly basis, ensuring the timely qualification of prospects and securing high-quality meetings.
Conducted persistent and targeted follow-up with leads through various channels, including email, phone, and LinkedIn outreach, contributing to enhanced lead conversion rates.
Facilitated high-level qualification meetings, providing comprehensive documentation to support Account Executives in their subsequent engagements.
Played a key role in fostering a collaborative team culture, actively participating in role-play sessions, providing constructive feedback, and engaging in ongoing training opportunities to optimize overall team efficiency and performance.
Treatment Coordinator
Smile Pediatric and Orthodontics Dentistry
Colorado Springs, CO
12.2021 - 06.2022
Facilitated seamless onboarding of new patients by providing assistance with necessary paperwork, ensuring a smooth and efficient intake process.
Conducted daily eligibility verification and breakdowns for all patients, demonstrating meticulous attention to detail and compliance with procedural requirements.
Proficiently mastered and navigated two dental software platforms, Dolphin and Dentrix, enhancing operational efficiency and data management capabilities.
Delivered comprehensive and articulate treatment plans to patients and parents, fostering clarity and understanding of proposed dental procedures.
Played a pivotal role in bookkeeping and payment reconciliation, ensuring accurate financial records and contributing to the overall financial health of the practice.
Managed autopay transactions and balanced patient accounts, streamlining the payment process and minimizing discrepancies.
Welcomed patients upon arrival, effectively communicating appointment expectations and promoting a positive patient experience.
Instrumental in the successful launch of a new practice location in Monument, Colorado, actively contributing to the establishment and growth of the facility.
Provided training and guidance to new team members, ensuring a seamless integration into their roles and responsibilities.
Assisted patients in developing and implementing personalized payment plans, demonstrating a commitment to patient satisfaction and financial cooperation.
Outside Sales Representative
Willis Mechanical
Norcross, GA
12.2018 - 09.2020
Performed and exceed a $500,000 annual goal by $200,000
Attended Sandler Training weekly and earned a Bronze Certification by taking weekly quizzes and executing my sales techniques.
Maintained working knowledge of equipment cost and industry standards by attending industry courses and working hand in hand with my estimator. Once estimates/quotes were built, it was my responsibility to look the proposal over and sell to the customer.
Competitively prospect new business with daily/weekly minimums. (20 daily) cold calls, (15 daily-IF APPLICABLE) warm/follow up calls, (4 weekly) drop in's, (1-2 weekly) networking events, setting at least 4 appointments for the following week, and posting on social media platforms.
Sold ongoing and one-time agreements to new and current clients.
Complied with all company policies, procedures, and standards along with passing all random drug screens.
Engaged with customers through phone calls, site visits, and emails.
Manage ongoing relationships with existing customers by scheduling quarterly account review meetings, consistent face-to-face drop ins, sending branded "Willis Mech" merchandise, and taking them to lunch!
Logged all data through multiple CRMs such as Hubspot and ServiceTrade.
Maintain 24/7 availability for customer questions and concerns via phone call, email, and LinkedIn.
Manager/Bartender
Pure Taqueria
Duluth/Woodstock, GA
09.2011 - 02.2018
Managed day-to-day bar operations, optimizing workflow and overseeing inventory.
Led and motivated a team, conducting training sessions and fostering a positive work environment.
Enhanced the customer experience, promptly addressing concerns and implementing strategies for repeat business.
Executed promotions and upselling strategies, monitored sales trends, and ensured compliance with safety and alcohol regulations.
Managed cash handling, prepared financial reports, and maintained positive vendor relations for cost-effective procurement.
Coordinated special events and promotions, collaborating with marketing teams to attract a broader customer base.
Conducted ongoing training to keep staff updated on industry trends and best practices, fostering continuous improvement.
Education
Some College (No Degree) - Veterinary Technology
Gwinnett Technical College
Norcross, GA
Sandler Trainning
Norcross, GA
Skills
Communication Expertise: Demonstrates strong communication and interpersonal skills across various channels, including phone, email, and LinkedIn outreach
Sales Excellence: Proven track record in sales and customer service, consistently achieving results and driving sales growth
Relationship Cultivation: Possesses the ability to cultivate meaningful relationships, a key driver of successful sales outcomes
Problem Solving and Negotiation: Exhibits excellent problem-solving and negotiation skills, rooted in active listening and understanding
Tech Proficiency: Proficient in utilizing CRM software and sales tools, including expertise in outreach and Salesforce