Elizabeth Weaver

Passionate and Driven Professional seeking to leverage credentials and knowledge working with multiple types of animals into a full-time position in animal care. Combines 15 years of practical and volunteer experience supporting daily operations within humane societies and veterinary offices with ease. Gained extensive knowledge in the areas of medical treatment; general health care and disease prevention; grooming; behavior modification and training; and adoption placement to effectively fulfill role requirements. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Animal Care position. Ready to help team achieve company goals.

• Jeanne Saadi, ACS Volunteer Coordinator, (210) 207-6644
• Anne M. Emshoff, ACS Shelter Veterinarian, (210) 262-6019
• Cynthia Venegas, ACS Veterinary Technician, (210) 289-5050
• Kathy Harbaugh, Owner and Lead Horse Trainer, (210) 887-4318
• Keisha Laughy, Volunteer Coordinator, (210) 900-0463
• Sue St.Cyr, Operations Manager, +1 (702) 497-7828

North Star Animal Center - San Antonio, TX

June 27, 2024 -

An Animal Care receptionist is an individual who works in a veterinary clinic or Care Center with basic knowledge of veterinary, grooming, sanitation and aseptic techniques, animal behavior and training, plus restraint procedures and techniques, communication and client relations, and front desk activities such as answering calls, welcoming clients and taking mails. Recording client information, consent forms and certificates, types of appointments, organization of scheduling appointments, keeping policies and procedures.

The job requires being comfortable in the presence of animals because you will be dealing with them on a daily basis and possibly a wide variety of animal clients; dogs, cats, birds, reptiles, rabbits, guinea pigs, gerbils, ferrets, chinchillas, etc.

The job description of the receptionist who works in an animal care center/veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. The receptionist must make it a priority to learn about all his/her clinic’s procedures.

For the fact that the role involves a lot of physical contact with people, the receptionist has to be neatly and smartly dressed at all times; and must also wear a warm smile when greeting and welcoming clients to the clinic. Receptionists can have a great deal of influence on their companies’ clients because they are usually the first people clients come in contact with when they visit the clinics.

They therefore serve as a liaison officer between doctors and clients. They also render customer service to clients and ensure they are well satisfied before exiting the clinic. Other responsibilities of the receptionist include maintaining a good and professional relationship with clients by getting appointments for them with the doctors, trainers, groomers, boarders, and calling them up on phone to inform them of new developments concerning their pets.

He/she is also in charge of maintaining office and client files; and for scheduling medical appointments and grooming and boarding, training procedures in the hospital for patients utilizing his/her knowledge of their superior’s availability and activities, and space in the clinic.

The individual aspiring to this position needs to be familiar with animal care, husbandry, animal handling. He/she also needs to know how to monitor and restrain animals so as to prevent unruly behavior from animals brought to the clinic. He/she must also ensure that the front desk area and client restrooms are clean at all times and make convenient for visitors.

Receptionists at Animal Care Centers and veterinary clinics perform various duties in line with the needs of their organizations.

The listed duties, tasks and responsibilities are common to individuals holding the position.

• Open the animal care center/veterinary clinic before the arrival of the Boss/doctor(s); get the clinic ready for the day’s work, and close the clinic as directed by the Boss
• Welcome clients with their pets to the clinic in a friendly and courteous manner
• Ensure that clients are seated comfortably as they wait to be attended to by the animal care specialist they’re scheduled to see
• Answer incoming calls professionally and route calls to other staff members in line with the centers/hospital’s protocols
• Prepare client/patient forms and files ahead of their scheduled appointments for easy access when they arrive
• Handle emergency cases appropriately by keeping clients and patients at ease before the arrival of the doctor
• Review clients/patients’ records to ensure that immunization and tests recommended by the doctor are up to date
• Promptly notify the animal care specialist of the arrival of patients, and the state of patients’ condition to avoid keeping clients/patients with serious conditions waiting for long as this could worsen their condition
• Ensure that patients do all necessary paperwork accurately before care is administered and before they are discharged from the center/hospital.