Elizabeth Weir
Bartlett,TN
Summary
Driven Rooms Division Manager with 18 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Overview
18
18
years of professional experience
Work History
Rooms Manager
Southland Casino
West Memphis, AR
07.2022 - Current
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships
- Oversaw day-to-day operations of 300-room hotel with staff of 50 employees
Assistant General Manager
Hilton Garden Inn/Home2 Suites-Dual Brand
Memphis, TN
07.2020 - 06.2022
- Collaborated with other departments to establish productive and timely completion of projects.
- Assist in development and implementation of realistic strategic business and marketing plan that defines operational goals and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Administrative Assistant Sales and Catering
Graceland
Memphis, TN
02.2019 - 03.2020
- Supported logistics for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported efficient meetings by organizing space and materials, documenting discussions, and distributing meeting notes
Housekeeping Supervisor
Doubetree Hotel/Embassy Suites by Hilton
Memphis, TN
06.2017 - 12.2018
- Created and implemented training programs to enhance employee performance
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
Manager on Duty
Holiday Inn Memphis
Memphis, TN
02.2016 - 12.2016
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
Food and Beverage Supervisor
Holiday Inn Memphis
Memphis, TN
04.2015 - 02.2016
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program
Housekeeping Manager
The Madison
Memphis, TN
06.2014 - 04.2015
- Evaluated employee performance and developed improvement plans
- Supervised daily operations, including employee performance, preventive maintenance and safety
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Executive Housekeeping Manager
Wingate By Wyndham
Cordova, TN
08.2013 - 01.2014
- While merging lines of communication with front desk employees to achieve timely execution of cleaning duties
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
Group Sales Coordinator
The Hilton Memphis
Memphis, TN
05.2005 - 01.2012
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Generated accounts payable reports for management review to aid in financial and business decision making
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Associate of Science - Preparation and Hospitality Management
Ashworth College
06.2015
High school diploma - Accounting and Business Management
South Side High School
05.1991
Skills
- Revenue Management
- Internal Audits
- Salesforce
- Payroll
- Accounts Receivable
- Quality Assurance
- Forecasting
- Human Resources
Timeline
Rooms Manager
Southland Casino
07.2022 - Current
Assistant General Manager
Hilton Garden Inn/Home2 Suites-Dual Brand
07.2020 - 06.2022
Administrative Assistant Sales and Catering
Graceland
02.2019 - 03.2020
Housekeeping Supervisor
Doubetree Hotel/Embassy Suites by Hilton
06.2017 - 12.2018
Manager on Duty
Holiday Inn Memphis
02.2016 - 12.2016
Food and Beverage Supervisor
Holiday Inn Memphis
04.2015 - 02.2016
Housekeeping Manager
The Madison
06.2014 - 04.2015
Executive Housekeeping Manager
Wingate By Wyndham
08.2013 - 01.2014
Group Sales Coordinator
The Hilton Memphis
05.2005 - 01.2012
Associate of Science - Preparation and Hospitality Management
Ashworth College
High school diploma - Accounting and Business Management
South Side High School
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