Elizabeth Welles

• Performed client assessments to determine appropriate service needs.
• Utilized client centered approach to identify and develop goals for Plans of Care.
• Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
• Provided advocacy.
• Monitored client progress towards goals.
• Adhered to strict confidentiality guidelines to protect client information.
• Completed Housing Navigator Training.
• Developed client driven Housing Stability Plans.
• Assisted clients in applying for suitable housing vouchers as well as finding permanent housing.
• Monitored housed clients ensuring they remain housed.
• Assisted with teaching Rent Smart.
• Trained in Harm Reduction Practices.
• Trained in the use of the Brave System.

• Completed emergency guest intakes into the shelter.
• Monitored shelter guests as well as shelter facility for safety and security.
• Assisted guests with conflict resolution/problem-solving.
• Role modeled effective communication and appropriate boundaries.
• Responded to telephone and in-person inquiries from the public.
• Ensured shelter policies and procedures were followed by guests.
• Supervised shelter volunteers.
• Ensured safety of shelter guests by monitoring activities and addressing conflicts as needed.
• Responded promptly to emergencies within the facility, coordinating appropriate interventions as necessary for crisis resolution.

• Worked closely with YES program case management services as well as housing supports.
• Partook in daily support and guidance of participants/tenants YES program.
• Role modeled effective communication skills.
• Became familiar with services offered by the program.
• Partook in tenant/participant weekly meetings and monthly events.
• Assisted with processing of shelter donations.
• Assisted tenants/participants with shelter store.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, and reports.

Performed medication administration and monitoring as a CRMA

• Assisted clients with integration into the community.
• Observed and monitored clients for health and safety.
• Followed individual service plans as well as crisis plans.
• Assisted clients with problem-solving and decision making in day-to-day living.
• Assisted with skill development and daily tasks.
• Charted and maintained client progress on electronic health documentation program.
• Established strong rapport with patients and families, providing compassionate care throughout the rehabilitation process.
• Reduced hospital readmission rates by closely monitoring progress and adjusting treatments as needed throughout the recovery process.
• Served as a patient advocate, liaising between patients and healthcare providers to ensure all needs were met during the course of treatment.

• Provided support within residential group settings as well as individual housing settings out in the community
• Assisted clients with community integration pertaining to their goals.
• Worked with both civil and Not Criminally Responsible (NCR) clients.
• Monitored clients for health and safety.
• Followed individual service plans, crisis plans and court orders.
• Performed medication administration and monitoring as a Certified Residential Medication Aid (CRMA)
• Scheduled and coordinated medical appointments.
• Delivered compassionate assistance to patients during daily activities, ensuring their comfort and well-being at all times.
• Monitored changes in clients' conditions to report concerns to supervisor and medical professionals.
• Developed and implemented care plans for clients.