Elizabeth Wendland

Casher

Biglots

09.2021 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier Sales Associate

Dollar Tree

05.2017 - Current

Preserved a perfect attendance record for [Number] months.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Answered customer telephone calls promptly and in an appropriate manner.
Identified potential shoplifters and alerted management.
Responded to customer concerns with friendly and knowledgeable service.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Greeted customers in a timely fashion while quickly determining their needs.
Actively pursued personal learning and development opportunities.
Stocked and replenished merchandise according to store merchandising layouts.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Verified that all customers received receipts for their purchases.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Supervised and directed all merchandise and shipment processing.
Mentored new sales associates to contribute to the store’s positive culture.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Communicated clear expectations and goals to each team member.
Prioritized helping customers over completing other routine tasks in the store.
Directed work of as many as [Number] employees focused on [Area].
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Contacted other store locations to determine merchandise availability.
Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
Trained [Number] new sales associates each quarter.
Welcomed customers into the store and helped them locate items.
Responded to customer questions and requests in a prompt and efficient manner.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Cleaned and organized the store, including the checkout desk and displays.
Engaged with customers in a sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Determined customer needs by asking relevant questions and listening actively to the responses.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Completed all cleaning, stocking and organizing tasks in assigned sales area.

Legg's Hanes Baili Outlet Stores

01.1997 - 04.2000

Pro Shop Mgr

Pickaway Country Club

01.1986 - 01.1997

Front Desk Assistant Mgr

Harder Hall Golf And Tennis Resort

01.1984 - 08.1986

Overview

Work History

Casher

Cashier Sales Associate

Legg's Hanes Baili Outlet Stores

Pro Shop Mgr

Front Desk Assistant Mgr

Education

High School Diploma -

Timeline

Casher

Cashier Sales Associate

Legg's Hanes Baili Outlet Stores

Pro Shop Mgr

Front Desk Assistant Mgr

High School Diploma -

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